ITIL 4 : Digital and IT strategy : reference and study guide / Axelos Limited.

Format:

Book

Author/Creator:

AXELOS Limited, author.

Language:

English

Subjects (All):

Electronic data processing personnel.

Physical Description:

1 online resource (88 pages)

Edition:

First edition.

Place of Publication:

London, England : Axelos Limited, [2021]

Summary:

This ITIL 4: Digital and IT Strategy Reference and Study Guide outlines the key terms and lessons described in ITIL 4: Digital and IT Strategy in an easy to revise and reference format. ITIL 4: Digital and IT Strategy Reference and Study Guide will help professionals study and reference the following:; Provide a structured and flexible approach for addressing service management challenges; Cover practical skills for competing with disruption, reshaping strategy, adapting processes, and repurposing entire business models to combat challenges of the digital world; Serve as a reference guide that practitioners can use in their day-to-day work, further studies and professional development; Complements the core DITS manual

Contents:

Intro

Copyright Page

Contents

Foreword

Acknowledgements

About this guide

1 Introduction

2 Using DITS in an organization

2.1 The ITIL guiding principles

2.2 Vision and strategy

2.3 Strategy discussion and approval

2.4 DITS and the VUCA environment

3 DITS and digital disruption

3.1 Key concepts

3.2 DITS and the service value system

4 DITS: the organization and its environment

4.1 Environmental analysis

4.2 Opportunity analysis

5 Using DITS to remain viable in the future

5.1 How to achieve strategic momentum

5.2 Three levels of digital disruption

5.3 Factors influencing strategic focus

6 Strategic approaches for digital organizations

6.1 Approaches for customer/market relevance

6.2 Approaches for operational excellence

6.3 Approaches for evolution

6.4 Approaches to social responsibility and sustainability

6.5 Financial aspects of DITS

7 Risks and opportunities

7.1 Risk management

7.2 Innovation

8 Defining and advocating DITS

8.1 Digital readiness assessment

8.2 Business case for DITS

9 Implementing DITS

9.1 How strategies are implemented

9.2 Defining operating models

9.3 Digital leadership

9.4 Parallel operating models

9.5 Assessing DITS success

9.6 Typical activities of a digital transformation programme

10 ITIL practices in DITS

10.1 Architecture management

10.2 Measurement and reporting

10.3 Portfolio management

10.4 Risk management

10.5 Service financial management

10.6 Strategy management

10.7 Workforce and talent management

11 Taking the DITS examination

11.1 Purpose of the ITIL 4 DITS qualification

11.2 Examination structure

11.3 Case study assessment

11.4 Multiple-choice question examination

12 The ITIL 4 certification scheme

12.1 ITIL Foundation.

12.2 ITIL Managing Professional stream

12.3 ITIL Strategic Leader stream

12.4 ITIL Master

13 ITIL 4: Digital and IT Strategy syllabus

References

Further information.

Notes:

Includes bibliographical references.

Description based on publisher supplied metadata and other sources.

Description based on print version record.

OCLC:

1267761316