ITIL 4 : high-velocity IT reference and study guide / Axelos Limited.

Format:

Book

Author/Creator:

AXELOS Limited, author.

Language:

English

Subjects (All):

Electronic data processing personnel.

Physical Description:

1 online resource (76 pages)

Edition:

First edition.

Place of Publication:

London, England : Axelos Limited, [2021]

Summary:

This reference and study guide outlines the key terms and lessons described in ITIL 4: High-velocity IT in an easy to revise and reference format. ITIL 4 High-velocity IT Reference and Study Guide will help professionals revise and reference the following: Help practitioners to operate in a similar way to successful digitally native organizations; Cover the use of working practices such as Agile and Lean, and technical practices and technologies such as Cloud, Automation, and Automatic testing focussing on rapid delivery of products and services for maximum value; Act as a reference guide that practitioners can use in their work, further studies and professional development; Complements the core HVIT manual

Contents:

Intro

Copyright Page

Contents

Foreword

Acknowledgements

About this guide

1 Introduction

2 Key terms and concepts

2.1 Overview of high-velocity IT

2.2 Key terms

2.3 High-velocity IT objectives

2.4 Key characteristics of high-velocity IT

2.5 Service-dominant logic

3 High-velocity IT across the ITIL model

3.1 Four dimensions of service management

3.2 Service value system

3.3 Service value chain

3.4 Digital product lifecycles

4 High-velocity IT culture

4.1 Key behaviour patterns

4.2 Models and concepts

5 High-velocity IT techniques

5.1 Techniques for valuable investments

5.2 ITIL practices contributing to valuable investments

5.3 Techniques for fast development

5.4 ITIL practices contributing to fast development

5.5 Techniques for resilient operations

5.6 ITIL practices contributing to resilient operations

5.7 Techniques for co-created value

5.8 ITIL practices contributing to co-created value

5.9 Techniques for assured conformance

5.10 ITIL practices contributing to assured conformance

6 Taking the HVIT examination

6.1 Purpose of the ITIL 4 HVIT qualification

6.2 Examination overview

6.3 Question type examples

6.4 Examination modalities

7 The ITIL 4 certification scheme

7.1 ITIL Foundation

7.2 ITIL Managing Professional stream

7.3 ITIL Strategic Leader stream

7.4 ITIL Master

7.5 ITIL and the T-shaped individual

8 ITIL 4: High-velocity IT syllabus

End notes

Further information.

Notes:

Description based on publisher supplied metadata and other sources.

Description based on print version record.

OCLC:

1267764591