ITIL 4 : Direct, plan and improve : reference and study guide / Axelos Limited.

Format:

Book

Author/Creator:

AXELOS Limited, author.

Language:

English

Subjects (All):

Electronic data processing personnel.

Physical Description:

1 online resource (84 pages)

Edition:

First edition.

Place of Publication:

London, England : Axelos Limited, [2021]

Summary:

This reference and study guide outlines the key terms and lessons described in ITIL 4: Direct, Plan and Improve in an easy to revise and reference format. ITIL 4: Direct, Plan and Improve Reference and Study Guide will help professionals revise and reference the following: Cover the influence and impact of Agile and Lean ways of working, and how they can be leveraged to advantage; Provide practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agility; Act as a reference guide that practitioners can use in their work, further studies and professional development; Complements the core DPI manual

Contents:

Intro

Copyright Page

Contents

Foreword

Acknowledgements

About this guide

1 Introduction

2 Key terms and concepts

2.1 Key terms

2.2 Key concepts

3 Direction and control

3.1 Cascading objectives and requirements

3.2 Defining effective policies, controls, and guidelines

3.3 Decision-making at the right level

4 Governance, risk, and compliance

4.1 Role of risk management in direction, planning, and improvement

4.2 Governance

5 Continual improvement

5.1 Improving the SVS

5.2 The continual improvement model

5.3 Assessing for improvement

5.4 Prioritizing outcomes

5.5 Developing a business case

5.6 Learning from past experience

6 OCM and communication

6.1 Organizational change management

6.2 Communication and OCM

6.3 Interfaces across the value chain

7 Measurement and reporting

7.1 Basics of measurement and reporting

7.2 Types of measurements

7.3 Success factors and KPIs

8 Value streams and practices

8.1 Value stream mapping

8.2 Value streams, practices, and processes in the SVS

8.3 Methods and techniques to direct, plan, and improve value streams and practices

9 Taking the DPI examination

9.1 Purpose of the ITIL 4 DPI qualification

9.2 Examination overview

9.3 Question type examples

9.4 Examination modalities

10 The ITIL 4 certification scheme

10.1 ITIL Foundation

10.2 ITIL Managing Professional stream

10.3 ITIL Strategic Leader stream

10.4 ITIL Master

10.5 ITIL and the T-shaped individual

11 ITIL 4 Direct, Plan and Improve syllabus

Further information.

Notes:

Description based on publisher supplied metadata and other sources.

Description based on print version record.

OCLC:

1267763152