Little big things in operational excellence / Debashis Sarkar.

Format:

Book

Author/Creator:

Sarkar, Debashis, author.

Language:

English

Subjects (All):

Organizational change.

Industrial management.

Business planning.

Physical Description:

1 online resource (325 pages)

Edition:

1st ed.

Place of Publication:

Thousand Oaks, California : SAGE Publications, [2021]

Summary:

A definitive guide to refocus your attention from running the business to growing the business efficiently.

Contents:

Cover

Contents

Preface

Acknowledgements

Chapter 1 Many Hues of Operational Excellence

Chapter 2 7 Ps of Operational Excellence

Chapter 3 Energizing an Operational Excellence Transformation

Chapter 4 When a Rejected Take-off Is Imminent

Chapter 5 Power of Early Wins

Chapter 6 How to Lose Friends and Alienate Staff

Chapter 7 10 Laws of Process Work

Chapter 8 Make Better Decisions by Questioning

Chapter 9 The Bed Sheet Scandal

Chapter 10 Taking the OPEX Flight

Chapter 11 Alan Kurdi, Fukushima and Emotional Connection

Chapter 12 It's Not WHAT but HOW You Say

Chapter 13 Story of an Unsung Pioneer

Chapter 14 Using Neuroscience to Manage Change

Chapter 15 Pressing the Idea Button

Chapter 16 When Good Is the Enemy of Better

Chapter 17 It's Not about Cost Cutting

Chapter 18 Collaboration Wins Games

Chapter 19 Don't Serve Your CustomersDeep-fried Lizards

Chapter 20 Judgement of Paris

Chapter 21 Power of Past Accomplishments

Chapter 22 Complexity Management

Chapter 23 Taking Risks during a Downturn

Chapter 24 What the Tenerife Air Disaster Taught Us

Chapter 25 Managing the Third-quarter Phenomenon

Chapter 26 Learnings from the First Space Mutiny

Chapter 27 Understanding the Blackbox of Culture

Chapter 28 Demystifying Robotic Process Automation

Chapter 29 Embrace Conflict to Solidify Outcomes

Chapter 30 Why Employees Don't Follow Processes

Chapter 31 Perfect Your Brainstorming Techniques

Chapter 32 Strategies for Behaviour Change

Chapter 33 The Privacy Paradox

Chapter 34 Nine Laws of Customers

Chapter 35 Know the Types of Customer Data

Chapter 36 The Power of Open Big Room

Chapter 37 Knowing the Mechanics of Teams

About the Author.

Notes:

Description based on print version record.

ISBN:

93-5479-011-9

93-5479-012-7

OCLC:

1263026603