Advising in austerity: Reflections on challenging times for advice agencies

Format:

Book

Author/Creator:

Kirwan, Samuel., Editor.

Contributor:

Kirwan, Samuel.

Language:

English

Physical Description:

1 electronic resource (136 p.)

Edition:

1st ed.

Place of Publication:

Bristol Policy Press 2017

Bristol : Policy Press, [2016]

Language Note:

English

Summary:

Available Open Access under CC-BY-NC licence. In a world dominated by austerity politics and policies, Advising in austerity provides a lively and thought-provoking account of the conditions, consequences and challenges of advice work in the UK, presenting a rare and rich view of the world of advice giving. Based on original research it examines how advisors negotiate the private troubles of those who come to Citizens Advice Bureaux (CAB) and construct ways forward. Exploring how advisors are trained, the strong contributor team reflect on the challenges facing Citizens Advice Bureaux in the future, where austerity will ensure that the need for advice services increase, while funding for such services declines.

Contents:

Front Matter

Contents

Notes on contributors

List of acronyms

Introduction

'Lucy': The Barriers to Accessing Advice

A Reflection on Case Study One: The Barriers to Accessing Advice

Citizens Advice in Austere Times

The Advice Conundrum: How to Satisfy the Competing Demands of Clients and Funders. An Interview with Gail Bowen-Huggett

The Shift to Digital Advice and Benefit Services: Implications for Advice Providers and Their Clients

'Laura': The Effect of Fees Upon the Employment Tribunal Process

A Reflection on Case Study Two: Laura and the Effect of Fees

The Costs of Justice: Barriers and Challenges to Accessing the Employment Tribunal System

Justice and Legal Remedies in Employment Disputes: Adviser and Advisee Perspectives

Precarity and 'Austerity': Employment Disputes and Inequalities

'Brian': An Unrepresented Claimant

A Reflection on Case Study Three: 'Brian'

Power and Legality in Benefits Advice

Getting from the Story of a Dispute to the Law

"Advice on the Law But Not Legal Advice So Much": Weaving Law and Life Into Debt Advice

Reflections On Advising in Austerity

References

Index

Notes:

This eBook is made available Open Access under a CC BY-NC 4.0 license: https://creativecommons.org/licenses/by-nc/4.0 https://www.degruyter.com/dg/page/open-access-policy

Description based on online resource; title from PDF title page (publisher's Web site, viewed 06. Mrz 2024)

ISBN:

9781447334156

1447334159

9781447334163

1447334167

OCLC:

971264692