The four factors of trust : how organizations can earn lifelong loyalty / Ashley Reichheld and Amelia Dunlop.

Format:

Sound recording

Author/Creator:

Reichheld, Ashley, author.

Dunlop, Amelia, author.

Contributor:

Woodward, Leanne, narrator.

Language:

English

Subjects (All):

Customer loyalty.

Employee loyalty.

Physical Description:

1 online resource (1 audio file (7 hr., 42 min.))

Edition:

[First edition].

Place of Publication:

Rego Park : Ascent Audio, 2022.

[Place of publication not identified] : Ascent Audio, 2022.

System Details:

audio file

Summary:

The essential, data-driven blueprint to build trust in your organization. Building trust is your single greatest opportunity to create competitive advantage. With new data at its core, The Four Factors of Trust gives you practical guidance to measure and build trust in the relationships that matter the most-with your customers, workforce, and partners. Trust ultimately comes down to just Four Factors: Humanity, Capability, Transparency, and Reliability. These Four Factors make up Deloitte's HX TrustID, a groundbreaking measurement tool poised to become the gold standard for evaluating organizational performance. Ashley Reichheld and Amelia Dunlop show how your organization can use HX TrustID to measure, predict, and build trust to earn lifelong loyalty-and elevate the human experience with your customers, workforce, and partners. With compelling stories from leading organizations-and practical applications in marketing and experience, cybersecurity, HR, sustainability (ESG), and operations and technology-The Four Factors of Trust will enable you to create the relationships you want to build, the organizations you want to belong to, and the world you want to live in.

Participant:

Narrator: Leanne Woodward.

Notes:

1.

OCLC-licensed vendor bibliographic record.

ISBN:

9781663721877

1663721874

OCLC:

1351504205