Comptia project+ study guide : exam pk0-005 / Kim Heldman.

Format:

Book

Author/Creator:

Heldman, Kim, author.

Language:

English

Subjects (All):

Electronic data processing personnel--Certification.

Electronic data processing personnel.

Project management--Examinations--Study guides.

Project management.

Information technology--Management--Study guides.

Information technology.

Physical Description:

1 online resource (483 pages)

Edition:

3rd ed.

Place of Publication:

Hoboken, NJ : John Wiley and Sons, [2023]

Summary:

Prepare for the Project+ exam and a new career in project management quickly and efficiently with a newly updated guide In the newly revised Third Edition of the CompTIA Project+ Study Guide: Exam PK0-005, veteran project manager and tech educator Kim Heldman delivers a fully updated and comprehensive guide to the foundational CompTIA Project+ exam. This all-in-one study aid focuses on the job-critical skills demanded by employers and will help you hit the ground running on your first day in a new project management role. In this Study Guide, you'll learn to manage the project lifecycle, coordinate small- and medium-sized projects, establish communication plans, manage resources and stakeholders, maintain project documentation and artifacts, and support the completion of larger projects within an information technology environment. It also offers: Hands-on, concrete guidance designed to banish test anxiety and prepare you for the entry-level CompTIA Project+ exam Detailed advice on project management concepts, lifecycle phases, project tools and documentation, and IT and governance basics required by on-the-job project managers Complimentary access to Sybex's interactive, online learning environment and test bank, complete with an assessment test, hundreds of practice questions, practice exams, electronic flashcards, and a searchable glossary of key terms Full of practical examples and insights drawn from the author's extensive, real-world experience, the newest edition of CompTIA Project+ Study Guide: Exam PK0-005, Third Edition, is a must-read for anyone considering a new career in project management or preparing for the CompTIA Project+ exam.

Contents:

Cover

Title Page

Copyright Page

Acknowledgments

About the Author

About the Technical Editor

Contents

Introduction

What Does This Book Cover?

Interactive Online Learning Environment and Test Bank

How to Use This Book

Tips for Taking the Project+ Exam

The Exam Objectives

Project+ Exam Map

1.0 Project Management Concepts

2.0 Project Life Cycle Phases

3.0 Tools and Documentation

4.0 Basics of IT and Governance

How to Contact the Publisher

Assessment Test

Answers to Assessment Test

Chapter 1 Introducing the Project

Defining the Project

Identifying the Project

Programs and Portfolios

Understanding Operations

Using the PMBOK® Guide

Project Life Cycle Phases

Discovery Phase

Initiating Phase

Planning Phase

The Executing Phase

The Closing Phase

Performing the Discovery/Concept Preparation Phase

How Projects Come About

Creating the Business Case and Selecting Projects

Determining Benefits and Rewards

Examining Existing Artifacts

Project Selection Methods

Decision Models

Expert Judgment

Summary

Exam Essentials

Review Questions

Chapter 2 Understanding IT Fundamentals

Understanding the Role of the Project Manager

Leadership

Communication

Problem Solving

Negotiating

Organization and Time Management

Factors That Influence Project Management Activities

Environmental, Social, and Governance (ESG) Factors

Compliance and Privacy Considerations

Information Technology Fundamentals

Infrastructure

Cloud Models

Software

Financial Systems

Key Terms

Chapter 3 Creating the Project Charter

Identifying and Assessing Stakeholder Roles and Responsibilities

The Customer and End Users

The Project Sponsor

The Project Manager.

The Senior Management Team

The Business Analyst

The Subject Matter Experts

The Project Management Office

The Program Manager

The IT Team

The Stakeholder Register

Assessing Stakeholders

Exam Spotlight

Creating the Preliminary Scope Statement

Understanding the Need

Documenting the Preliminary Scope Definition

Creating the Project Charter

Purpose or Justification for the Project

Objectives

Project Description

Key Deliverables

High-Level List of Requirements

High-Level Milestones

Preapproved Budget

High-Level Assumptions

High-Level Constraints

Overall Risks

Other Contents

Project Success Criteria

Formal Approval

Creating the Records Management Plan

Determining Access Requirements

Holding the Kickoff Meeting

Chapter 4 Planning the Project

Defining the Planning Phase

Documenting the Scope Management Plan

Writing the Scope Statement

Project Objectives

Project and Product Description

Success Criteria and Key Performance Indicators

Exclusions from Scope

Time and Cost Estimates

Assumptions

Constraints

Approval of the Scope Statement

Documenting the Requirements

Requirement Categories

The Requirements Document

Determining a Project Methodology

Projects in Control (PRINCE2)

DevOps

Development Life Cycle Methodologies

Using the Waterfall Methodology

Using Agile Methodologies

Scrum

Kanban

Scrumban

Lean

Extreme Programming

Feature-Driven Development

Dynamic Systems Development Method

Agile Unified Process

Hybrid

Summary of Project Life Cycles

Selecting a Methodology

Determining Scope on Agile Projects

Agile Team Members

Determine a Solutions Design

Key Terms.

Review Questions

Chapter 5 Creating the Project Schedule

Creating the Work Breakdown Structure

Decomposing the Major Deliverables

Guidelines for Creating a WBS

Benefits of the WBS

WBS Dictionary

Scope Baseline

Documenting the Project Management Plan

Schedule Planning

Defining Tasks

Task Sequencing

Types of Dependencies

Logical Relationships

Creating a Network Diagram

Assigning Resources

Determining Task Durations

Defining Duration

Estimating Techniques

Developing the Project Schedule

Milestones

Program Evaluation and Review Technique

Gantt Charts

The Critical Path Method

Duration Compression

Resource Loading

Project Scheduling Software

Setting the Baseline and Obtaining Approval

Quality Gates

Establishing Governance Gates

Scheduling Techniques Using Agile Methodologies

Estimating Techniques Using Agile

Burndown Chart

Story Points and Velocity

Kanban Board

Scrum Board

Agile Release Planning

Chapter 6 Resource Planning and Management

Understanding Organizational Structures

The Functional Organization

The Matrix Organization

The Projectized Organization

Determining Resource Needs

Resource Overallocation

Interproject Work

Resource Life Cycle

Personnel Management

Team Composition

Selecting Team Members

Roles and Responsibilities

Organization Charts and Position Descriptions

Matrix-Based Charts

Building and Managing a Cohesive Team

Trust Building

Monitoring Team Performance

Conflict Management

Managing Conflict

Project Kickoff Part Two

Procurement Planning

Statement of Work

Vendor Solicitation

Vendor Selection Criteria

Types of Contracts

Vendor-Related Documents

Chapter 7 Defining the Project Budget and Risk Plans

Understanding Information Security Concepts

Corporate IT Security Policies

Categorizing Security Policies

Estimating Costs

Cost-Estimating Techniques

Estimating Tips

Creating the Project Budget

Cost Baseline

Expenditure Tracking and Reporting

Budget Burndown Chart

Earned Value Management

Expenditure Reporting

Risk Planning

Risk Identification

Risk Analysis

Preparing Risk Responses

Risk Monitoring

Chapter 8 Communicating the Plan

Communications Planning

Exchanging Information

Listening

Methods of Communicating

Assessing the Forms of Communication

Written and Verbal Communication

Communication Methods and Tools

The Communication Plan

Communicating with Project Team Members

Communicating on an Agile Team

Factors That Influence Communications

Communication Triggers

Holding Effective Meetings

Meeting Types

Preparing for Meetings

Communication Platforms

Collaboration Tools

Meeting Tools

Reporting Project Information

Project Status Reports

Project Dashboard

Charts

Establishing Communication Channels

Maintaining Communication Records

Controlling Communications

Managing Stakeholder Expectations and Communication Needs

Chapter 9 Processing Change Requests

Executing Phase Activities

Reviewing the Project Management Plan

Managing Vendors

Contract Change Control

Paying Vendors

Implementing Change Control Systems

Create and Submit the Change Request

Documenting Changes in the Change Control Log and Conducting a Preliminary Review

Conducting Impact Assessments.

Documenting Change Recommendations

Determining Decision-Makers

Managing the Change Control Board

Documenting Approval Status in the Change Control Log

Communicating Change Status

Updating the Project Management Plan

Implementing the Change

Validating the Change and Perform a Quality Check

Communicating Change Deployment

Other Change Requests

Project Change Management

Implementing Organizational Change

Types of Organizational Change

Operational Change Control on an IT Project

IT Infrastructure Control

Software Change Control

Other IT Change Processes

Agile Frameworks

Scaling Frameworks

Chapter 10 Managing Quality and Closing Out the Project

Controlling Quality

Inspecting and Testing

Using Quality Charts

Common Causes of Variances

Taking Action on Quality Control

Managing Issues

Issue Tracking

Resolution Plan

Resolution Techniques

Outcome Documentation

Action Items

Using Performance Measures

Key Performance Indicators

Balanced Scorecard

Key Objectives and Results

Cost and Schedule Performance

Project Endings

Characteristics of Closing

Types of Project Endings

Steps in Closing Out a Project

Verification and Validation of Deliverables

Obtaining Sign-Off

Developing a Transition Plan and Operational Handoff

Removing Access

Releasing Team Members

Closing Out the Contract

Archiving Documentation

Documenting Lessons Learned and Project Evaluation

Project Closure Meeting

Project Closeout Report

Rewards and Celebrations

Postimplementation Support and Warranty Period

Review Questions.

Appendix: Answers to Review Questions.

Notes:

Description based on print version record.

Description based upon print version of record.

Success Criteria and Key Performance Indicators

Other Format:

Print version: Heldman, Kim CompTIA Project+ Study Guide

ISBN:

9781119892465

1119892465

OCLC:

1344159020