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Chapter 1Management's Role.
- Format:
- Book
- Series:
- Journal of ASTM International. Manual Series ; MNL11621M.
- ASTM manual series ; MNL11621M
- Language:
- English
- Subjects (All):
- Leadership.
- Management.
- Total quality.
- Incentive awards.
- Measurement analysis.
- Total quality management.
- Physical Description:
- 1 online resource (5 pages) : illustrations, figures, tables.
- Volume 2009, Issue 22 (January 2009)
- Other Title:
- ASTM digital library.
- Place of Publication:
- West Conshohocken, Pa. : ASTM International, 2009.
- System Details:
- Mode of access: World Wide Web.
- text file PDF
- Summary:
- This chapter discusses managements responsibility, or role, in creating a work environment that is focused on performance excellence through the Malcolm Baldrige Criteria for Excellence and Total Quality management principles. Areas addressed are: Leadership Commitment, Team Management, Customer and Market Focus, Workforce Focus, Measurement Analysis and Knowledge Management, Recognition and Rewards, and Communications.
- Notes:
- "ASTM Stock Number: MNL11621M".
- Includes bibliographical references.
- Electronic reproduction. W. Conshohocken, Pa. : ASTM International, 2009. Mode of access: World Wide Web. System requirements: Web browser. Access may be restricted to users at subscribing institutions.
- Description based on publisher's website, viewed May 03, 2017.
- ISBN:
- 9780803145306 (e-ISBN)
- 9780803170056
- Access Restriction:
- Restricted for use by site license.
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