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Improving quality in outpatient services / Carole Guinane, Noreen Davis ; foreword by Kevin M. Fickenscher, MD.
- Format:
- Book
- Author/Creator:
- Guinane, Carole S., author.
- Davis, Noreen, author.
- Series:
- Productivity Press Book
- Language:
- English
- Subjects (All):
- Ambulatory medical care--Quality control.
- Ambulatory medical care.
- Physical Description:
- 1 online resource (296 p.)
- Edition:
- First edition.
- Place of Publication:
- Boca Raton, Florida : CRC Press, 2012.
- Language Note:
- English
- Summary:
- A valuable reference for those involved in the field of ambulatory patient care, Improving Quality in Outpatient Services offers time-tested instruction on how to create a world-class outpatient program. It supplies a high-level overview of current opportunities, national quality programs, and challenges—outlining the policies, procedures, and plans required for success.
- Contents:
- Front Cover; Contents; Foreword; Preface; About the Authors; Acknowledgments; Chapter 1: Defining Outpatient Healthcare; Chapter 2: Creating a Structure for Quality and Safety; Chapter 3: Engineering the Customer Connection; Chapter 4: Policies, Procedures, and Plans; Chapter 5: The Human Resource Factor; Chapter 6: Measuring Quality and Safety; Chapter 7: Medication Safety; Chapter 8: Infection Prevention in the Ambulatory Setting; Chapter 9: Clinical Documentation; Chapter 10: Risk Management and Safety; Chapter 11: Licensing, Deemed Status, Accreditation, and Certification
- Chapter 12: Practice Makes PerfectAppendix A: Checklist on Policies, Procedures, and Plans for an Outpatient Setting; Appendix B: Quality Glossary; Appendix C: Quality Reporting Measures; Appendix D: Infection Prevention Plan Example; Appendix E: Risk Assessment; Appendix F: Medical Record Review Criteria Audit; Appendix G: Safety Management Program; Appendix H: Root Cause Analysis and Corrective Action Plan; Appendix I: State Contacts for Ambulatory Licensing and Standards; Appendix J: Patient Education Pathway Example; Back Cover
- Notes:
- "A Productivity Press Book".
- Includes bibliographical references at the end of each chapters.
- Description based on print version record.
- ISBN:
- 9780429252334
- 0429252331
- 9781439850619
- 1439850615
- 9781439850602
- 1439850607
- 9781439895269
- 1439895260
- OCLC:
- 1027139634
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