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Call center forecasting : linear regression models.
- Format:
- Video
- Series:
- Sage research methods.
- SAGE video case studies.
- SAGE video case studies
- Language:
- English
- Subjects (All):
- Regression analysis.
- Call centers.
- Genre:
- Nonfiction television programs.
- Internet videos.
- Physical Description:
- 1 online resource (1 video file (6 min., 9 sec.)) : sound, colour.
- Place of Publication:
- London, United Kingdom : SAGE Publications Limited, 2017.
- Language Note:
- Closed-captions in English.
- Summary:
- Statistician Andrew Zelin explains how a model can be used to forecast demand at a call center. He cautions viewers that math alone can only do so much; it's also important to have a human understanding of the field.
- Participant:
- Practitioner, Andrew Zelin.
- Notes:
- Description based on online resource; title from home page (viewed on August 8, 2016).
- ISBN:
- 9781473969247 (streaming video) :
- Access Restriction:
- Restricted for use by site license.
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