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Complex service delivery processes : strategy to operations / Jean Harvey, PhD.
- Format:
- Book
- Author/Creator:
- Harvey, Jean, 1950- author.
- Language:
- English
- Subjects (All):
- Service industries--Management.
- Service industries.
- Organizational effectiveness.
- Industrial efficiency.
- Business planning.
- Physical Description:
- 1 online resource (452 pages) : illustrations
- Edition:
- Fourth edition.
- Place of Publication:
- Milwaukee, Wisconsin : ASQ Quality Press, [2021]
- Summary:
- Different types of organizations provide services that require multiple, complex services to produce results. Oftentimes, those complex services morph into a maze of system processes that crisscross, impeding the smooth operation of processes and value creation. So how can you manage multiple services efficiently and effectively? This book outlines the strategy and execution needed to meet your goals. Numerous examples, exercises, and tools are included to help explain and clarify. The revised fourth edition includes a new focus on the impact of artificial intelligence in complex services, as well as links to video clips and podcasts. Professionals, semi-professionals, and technical workers in all areas, from law to medicine, accounting to engineering, social work to architecture, will find this book an invaluable tool in achieving success.
- Notes:
- Description based on print version record.
- Includes bibliographical references (pages [435]-437) and index.
- ISBN:
- 9781636940366
- 1636940366
- 9781636940069
- 1636940064
- 9781523146468
- 152314646X
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