Meaningful partnership at work : how the workplace covenant ensures mutual accountability and success between leaders and teams / Seth R. Silver, Timothy M. Franz.

Format:

Book

Author/Creator:

Silver, Seth R., author.

Franz, Timothy M., author.

Language:

English

Subjects (All):

Communication in management.

Leadership.

Teams in the workplace.

Physical Description:

1 online resource (191 pages)

Edition:

1st ed.

Place of Publication:

London, England ; New York, New York : Routledge, [2021]

Biography/History:

Seth R. Silver, Ed. D., Organizational Consultant Dr. Silver is the principal of Silver Consulting, Inc., an independent consulting practice, where he has worked with over 200 client organizations in health care, higher education, high tech, government, business services, manufacturing and non-profit. His consulting focuses on two key areas: developing and improving leadership; and creating high engagement, high performance workplaces. He provides such services as executive coaching, leadership training, team development, conflict resolution, building effective workplace partnerships, strategic planning, and organizational/team diagnosis. Dr. Silver has developed a unique business process called the Workplace Covenant, which helps parties in any organization to exchange and agree upon reciprocal obligations and expectations so as to ensure trust, feedback and alignment in their relationship. He has recently co-authored a book, entitled Meaningful Partnership at Work: How The Workplace Covenant Ensures Mutual Accountability and Success Between Leaders and Teams, to bring the concept to a wider audience. From 2000 to 2014, Dr. Silver was a part-time Assistant Professor and taught Masters level students in Human Resource Development, teaching first at St. John Fisher College, and then at the Rochester Institute of Technology. Dr. Silver holds a Bachelors degree from the University of Toronto, a Masters degree from Cornell University, and a Doctorate (Ed. D.) from The George Washington University. He has served on the Board of Directors for several non-profit organizations in the Rochester area, and is a citizen of both the US and Canada. Timothy M. Franz, Ph. D., Professor, Consultant and Author Tim Franz is an Industrial and Organizational Psychologist at St. John Fisher College. He is a Professor and Interim Chair of the Department of Psychology and past graduate Program Director of the graduate Human Resource Development program. He works as an organizational consultant through his consulting organization, Franz Consulting and GLI. Prior to his work as a professor, Dr. Franz worked full time as a human resources consultant. He earned his Ph. D. in Social/Organizational Psychology from the University of Illinois at Chicago, his M.A. from the University of Buffalo, and his B.A. from SUNY Oneonta. His areas of expertise include applied research in organizations, individual and team decision making, improving team performance, improving team leadership, and using teams to drive organizational change. Many of his ideas about improving teams are published in his four books, titled Meaningful Partnership at Work: How The Workplace Covenant Ensures Mutual Accountability and Success between Leaders and Teams (August, 2021), Making Team Projects Work: A Resource for High School and College Educators, Making Team Projects Work: A Resource for High School and College Students (September, 2021) and Group Dynamics and Team Interventions: Understanding and Improving Team Performance (2nd edition in 2022). More information about his work can be found at TeamBuildingProcess.com.

Summary:

This book explores how to foster and improve partnership in the workplace with a focus on leaders and their teams. The ingredients of these successful partnerships are contained in the model -- ERTAP (Empathy, Respect, Trust, Alignment and Partnership).

Contents:

Cover

Half Title

Endorsements

Title Page

Copyright Page

Dedication

Contents

Acknowledgments

Authors

Introduction

Two in a Canoe - A Metaphor of Partnership

Big Picture - Why Meaningful Partnership Matters

What This Book is About

What It is Not About

Brief Overview of the Book

Goals of This Book

Finally, Who Should Read This?

Why Conduct the Workplace Covenant?

What Some Executives Had to Say

Chapter 1: The Need for Meaningful Partnership

The Basic Problem in Our Workplace

The Manager-Team Relationship is Crucial

Customer Relationships Matter, But Manager-Team Relationships Mostly Ignored

The Need for Partnership

Chapter 2: What Is a Workplace Covenant?

The Origin Story

Unstated and Therefore Unmet Expectations

The Problem and the Solution

This Goes Deeper Than We Thought

Improving the Process - A Few Important Lessons Learned

What is a Workplace Covenant?

The Process in a Nutshell

Why Is It Called a Workplace Covenant?

Will Teams and Managers Adhere to What They Sign?

What Do Real Workplace Covenants Look Like?

Sample Workplace Covenants

Chapter 3: A Covenant Story

Covenant Story I: Roy - ˝From Great to Superb˝

The Initial Session

Reviews and Breakthroughs

Lessons Learned from Roy and His Staff

How Did the Workplace Covenant Session Go?

What Some Executives Thought

Chapter 4: What Is ERTAP?

Describe Your Best Team Ever

What Do We Mean By ERTAP?

How Does ERTAP Develop from Creating and Using a Workplace Covenant?

What Happens Over Time Given Workplace Covenants and ERTAP?

Chapter 5: Another Covenant Story

Covenant Story II: Mick - Breaking Cliques, Improving Trust and Alignment

Lessons Learned from Mick and His Staff.

Chapter 6: How the Process Works

What are the Main Process Steps to Develop and Use a Workplace Covenant?

Step 1: Initiate and Create

Step 2: Compare and Contrast

Step 3: Combine and Refine

Team Steps 2 &amp

3: Compare and Contrast, Combine and Refine

Step 4: Confirm and Sign

Check/Adjust: Embrace &amp

Integrate, Review &amp

Calibrate, Evaluate &amp

Validate

Step 5: Embrace and Integrate

Step 6: Review and Calibrate

Step 7: Evaluate and Validate

Chapter 7: Show Me the Evidence

Research that Supports Practice

Research, ERTAP, and the Workplace Covenant

A Summary of the Social Science Literature on ERTAP

Empathy and Teamwork - The Research in Brief

Respect and Teamwork - The Research in Brief

Trust and Teamwork - The Research in Brief

Alignment and Teamwork - The Research in Brief

Meaningful Partnership and Teamwork - The Research in Brief

Our Pilot Study

Our Longitudinal Study

Conclusion

How Did the Workplace Covenant Enhance Meaningful Partnership?

What Some Executives Noticed

Chapter 8: Covenants in Times of Crisis (and During Virtual Work)

Covenant Story III: Marie - "Keeping Together in Tough Times"

Working Virtually

Lessons Learned From Marie and Her Team

Chapter 9: Other Applications for Workplace Covenants

Typical Applications Between a Manager and Team

Other Useful Applications

Summary

Chapter 10: What Could Go Wrong?

Problems and Predicaments at the Beginning

Problems and Predicaments Later On

Chapter 11: Wherever You Are, How Do You Start?

Managers and Teams: Getting Started

Plan for the Session

Share and Prepare

Do: Conduct the Initial Workplace Covenant Session

Initiate and Create

Compare and Contrast

Combine and Refine

Confirm and Sign.

Check/Adjust: Post-Session Follow-Up With Covenants

Embrace and Integrate

Review and Calibrate

Evaluate and Validate

HR and Third-Party Experts: Quick Suggestions

Benefits of the Workplace Covenant?

What Some Executives Shared

Chapter 12: A Last Covenant Story

Describing Elephants

Covenant Story IV: Julie - From Hurt to Healing

Lessons Learned from Julie and Her Team

Chapter 13: Final Thoughts

Back to the Big Picture - Why Meaningful Partnership Matters

Closing Arguments

Appendix I: Slides to Run a Workplace Covenant Session

Appendix II: Measuring ERTAP

Measuring ERTAP: Brief Best Practices

References

Index.

Notes:

Description based on print version record.

Description based upon print version of record.

Includes bibliographical references and index.

ISBN:

9781003181477

1003181473

9781000434620

1000434621

9781000434606

1000434605

OCLC:

1259594705