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Creating great visitor experiences : a guide for museums, parks, zoos, gardens, & libraries Stephanie Weaver
Historical Society of Pennsylvania - Staff Reference STAFF AM 11 .W43 2007
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- Format:
- Book
- Author/Creator:
- Weaver, Stephanie, 1961-
- Series:
- Experienceology guide
- Language:
- English
- Subjects (All):
- Museum visitors--United States--Handbooks, manuals, etc.
- Museum visitors.
- Museum attendance--United States--Handbooks, manuals, etc.
- Museum attendance.
- Museums--Public relations--United States--Handbooks, manuals, etc.
- Museums.
- Museums--United States--Management--Handbooks, manuals, etc.
- Parks--Public use--United States--Handbooks, manuals, etc.
- Parks.
- Zoo visitors--United States--Handbooks, manuals, etc.
- Zoo visitors.
- Library users--United States--Handbooks, manuals, etc.
- Library users.
- Public relations--United States--Handbooks, manuals, etc.
- Public relations.
- Physical Description:
- 207 p. ; 23 cm.
- Place of Publication:
- Walnut Creek, Calif. : Left Coast Press, c2007.
- Contents:
- [pt.] 1. The need for change
- 1. Competing in an experience-driven world
- 2. The bear on the bicycle : the visitor experience defined
- [pt.] 2. Your visitors and your staff
- 3. What do they want?
- 4. Getting them to come back
- 5. What's in a name? : defining your brand
- 6. Putting people first
- [pt.] 3. Your site
- Breaking it down
- 7. # 1 : invitation, designing an invitation for your guests
- 8. # 2 : welcome, dust off your first impression
- 9. # 3 : orientation, lost in space
- 10. # 4 : comfort, from toilets to typefaces
- 11. # 5 : communication, craft your words carefully
- 12. # 6 : sensation, fun and the five senses
- 13. # 7 : common Sense, using your head
- 14. # 8 : finale, take a bow
- [pt.] 4. How to use this book
- Instructions and calendar outlines
- Exercises and resources.
- Notes:
- Includes bibliographical references (p. 189-200) and index.
- Other Format:
- Online version: Weaver, Stephanie, 1961- Creating great visitor experiences.
- ISBN:
- 1598741683 (hbk. : alk. paper)
- 9781598741681 (hbk. : alk. paper)
- 1598741691 (pbk. : alk. paper)
- 9781598741698 (pbk. : alk. paper)
- OCLC:
- 82772607
- Online:
- Contributor biographical information
- Publisher description
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