Holding the calm : the secret to resolving conflict and defusing tension / Hesha Abrams, Ken Blanchard, and Mark Flitton.

Format:

Book

Author/Creator:

Abrams, Hesha, author.

Blanchard, Kenneth H., author.

Flitton, Mark, author.

Language:

English

Subjects (All):

Conflict management.

Interpersonal communication.

Mediation.

Physical Description:

1 online resource (208 p.)

Edition:

First edition.

Place of Publication:

Oakland, CA : Berrett-Koehler Publishers, Inc., [2022]

Summary:

Holding the Calm is a practical and immediately useful guide that meticulously lays out twenty concrete, easy-to-use tools for defusing tension, settling cases, resolving disputes, and rechanneling arguments.How do you stop conflict? Settle disputes? Handle someone who is yelling at you, crying, or just won't speak? How do you find a solution when a solution seems impossible? Holding the Calm shares the secrets that enable everyone to avoid, minimize, or resolve conflict.Popular master mediator Hesha Abrams has tens of thousands of hours in the trenches mediating human conflict, and she shares her pragmatic wisdom in digestible bites that detail how to improve situations and solve difficult problems between human beings, from family and workplace disputes to complex commercial and global conflicts. Learn how toSpeak into the ears that hear youBe the grown-up in the roomListen to what is not saidCreate small, winnable victoriesPractical, inspirational, and full of accessible tools you can use right now, Holding the Calm proves that you don't need an advanced degree or certification to minimize challenges and defuse tension between real people, businesses, and countries.

Notes:

OCLC-licensed vendor bibliographic record.

Description based on print version record.

ISBN:

9781523001958

152300195X

OCLC:

1306331021