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Answer intelligence : raise your AQ / by Brian Glibkowski.
- Format:
- Book
- Author/Creator:
- Glibkowski, Brian, author.
- Language:
- English
- Subjects (All):
- Business communication.
- Physical Description:
- 1 online resource (321 pages)
- Place of Publication:
- Bingley, England : Emerald Publishing, [2021]
- Summary:
- In a business world and society focused upon questions, there has been an underappreciation of answers in capturing our attention, imagination and critical examination. In a complex and fast-moving world, Answer Intelligence (AQ) is our ability to provide elevated answers to emotionally connect, explain and predict, and achieve results.
- Contents:
- Cover
- ANSWER INTELLIGENCE
- PRAISE FOR AQ
- ANSWER INTELLIGENCE: Raise Your AQ
- Copyright
- Dedication
- TABLE OF CONTENTS
- LIST OF GRAPHICS
- PREFACE: BINDER ON THE SHELF
- ORGANIZATION OF THIS BOOK
- 1: Answer Intelligence (AQ)™ Introduction
- 1. Answers Deserve Our Attention
- 2. AQ Came from the Golf Course
- Knowledge Transfer
- Declarative Knowledge
- Structural Knowledge
- Procedural Knowledge
- Context Knowledge
- The AQ Circumplex
- Five High AQ Practices
- 3. AQ Explained Using AQ
- What Is AQ?
- Why Is AQ Important?
- How Do You Use AQ?
- 2: Five High AQ Practices
- 4. High AQ Practice 1: Provide Six Answers
- Concept
- Definitions
- Dimensions
- Illustrative Concepts
- Negotiation Concept (From My Classroom)
- High AQ Implications
- Self-Assessment
- Theory
- Simple Structure Theory
- Goal Setting Theory (A Complex Structure Theory)
- Negotiation Theory (From My Classroom)
- Procedure
- Change Procedures
- Negotiation Procedures (From My Classroom)
- Search for Alternative Procedures
- Other Procedures
- Action
- Action Elements
- Negotiation Action (From My Classroom)
- Identifying Actions
- Kano Analysis
- The Five Hows
- Story
- The Parable of the Babbling Brook
- Story Elements
- Negotiation Story (From My Classroom)
- Metaphor
- Deconstructing a Metaphor
- Negotiation Metaphor (From My Classroom)
- 5. High AQ Practice 2: Answer Twice
- What-question
- Why-question
- How-question
- 6. High AQ Practice 3: Provide Complements
- AQ Is Not a Building
- AQ Is a Ship at Sea
- High AQ Implications.
- 7. High AQ Practice 4: Answer with Style
- Analytical, Relational, and Practical Styles
- Steve Jobs and Apple
- Analytical Style
- Relational Style
- Practical Style
- 8. High AQ Practice 5: Answer in Context
- Conventional Context: Time and Place
- The Impact of Context by Answer Style
- Analytical Context
- Relational Context
- Practical Context
- Answers as Context
- 9. Behavioral and Cognitive Markers of High AQ
- Behavioral Markers of High AQ
- Accuracy
- Speed
- Flexibility
- Multiple-Task Performance
- Cognitive Markers of High AQ
- Cognitive Effort
- Phenomenal Experience of Behavior
- 3: AQ Conversations
- 10. Interview AQ
- Develop a List of Questions and Answers
- Authentic Answers
- What Color Is My Answer Style?
- Depth versus Breadth
- Structured Interviews
- Speed Round
- Examples Are Not Answers
- Use the Five High AQ Practices
- Honor the Question
- Debrief
- 11. Sales AQ
- Conversations Across the Sales Funnel
- Balanced Conversations
- Natural Language Conversations
- Awareness Conversations
- Sell the Meeting
- Long Answer Bars
- Education Conversations
- Question Objections
- Selling Value
- Decision Conversations
- Executives Lead
- Multithreading Answers
- 12. Coaching AQ
- The Order: Analytical, Relational, Then Practical
- Step 1: Analytical Answers (Theory and Concept)
- Step 2: Relational Answers (Story and Metaphor)
- Step 3: Practical Answers (Procedure and Action)
- The Analytical Blindspot
- Amplitude
- 13. Brand AQ
- Chapter Summary
- Intended Audience
- The Six Sides of a Brand
- Theory and Concept
- Story and Metaphor
- Procedure and Action
- The Dots Always Connect
- 14. Wealth Management AQ
- Humans, Technology, and Answers
- Analytical Answers (Theory and Concept) and Technology.
- Relational Answers (Theory and Concept) and Technology
- Practical Answers (Procedure and Action) and Technology
- Customer Experience (CX)
- 15. Physician AQ
- Dramatic Conversations
- The Curtain Rises
- Conversation Genres
- Roles
- 16. Learning and AQ
- Learning Concepts
- Deliberate Practice
- Interleaved Practice
- Spaced Practice
- Reflection
- Elaboration
- Generation
- Calibration
- The Spinning Wheel
- Reflections of a Learning &
- Development Professional
- 4: Do We Need AQ? Yes
- 17. Communication
- The Standard Model of Communication
- The Conversation Model of Communication
- Q-A Conversations
- A-Q Conversations
- Q-Q Conversations
- A-A Conversations
- 18. Intelligence
- 5: Raiseyouraq.com
- REFERENCES
- INDEX.
- Notes:
- Description based on print version record.
- ISBN:
- 1-83982-870-6
- OCLC:
- 1245669782
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