Reinforcements : how to get people to help you / by Heidi Grant Halvorson.

Format:

Book

Author/Creator:

Halvorson, Heidi Grant-, 1973- author.

Language:

English

Subjects (All):

Help-seeking behavior.

Persuasion (Psychology).

Interpersonal communication.

Management--Psychological aspects.

Management.

Physical Description:

1 online resource (209 pages)

Place of Publication:

Boston, Massachusetts : Harvard Business Review Press, [2018]

Summary:

We all need help--especially in today's uber-collaborative workplaces. Here's the good news: humans are naturally wired to want to help each other. Now here's the bad: asking for help makes most of us wildly uncomfortable. As a result, we do a poor job of calling in the reinforcements we need, leaving confused or even offended colleagues in our wake. This pragmatic book explains the research on what psychologists call social intelligence. To elicit helpful behavior from their colleagues, you need to do two things: 1) Remove the obstacles that stand in the way of them helping you; 2) Trigger one or more of the motivations that make people want to help. Whether you're a first-time manager or a seasoned leader, getting people to do things for you is what management is. This book will help you do so, and do it in a way that leaves your helpers feeling good about pitching in.-- Provided by publisher

Contents:

Part I. Asking for help is the worst: It makes us feel bad

We assume others will say "no."

We assume asking for help makes us less likable

Part II. How to ask anyway: The inherent paradox in asking for help

The four steps to getting the help you need

Don't make it weird

Part III. Creating a culture of helpfulness: The in-group reinforcement

The positive identity reinforcement

The effectiveness reinforcement.

Notes:

Description based on print version record.

ISBN:

1-63369-236-1