Critical knowledge transfer : tools for managing your company's deep smarts / Dorothy Leonard, Walter Swap, Gavin Barton.

Format:

Book

Author/Creator:

Leonard-Barton, Dorothy, author.

Swap, Walter C., author.

Barton, Gavin, author.

Language:

English

Subjects (All):

Knowledge management.

Mentoring in business.

Information resources management.

Information technology--Management.

Information technology.

Technological innovations--Management.

Technological innovations.

Physical Description:

1 online resource (227 pages) : illustrations

Place of Publication:

Boston, Massachusetts : Harvard Business Review Press, 2015.

Language Note:

English

Summary:

How to transfer your organization's most important knowledge-before it walks out the doorWhen highly skilled subject matter experts, engineers, and managers leave their organizations, they take with them years of hard-earned, experience-based knowledge-much of it undocumented and irreplaceable. Organizations can thereby lose a good part of their competitive advantage. The tsunami of "boomer" retirements has created the most visible, urgent need to transfer such knowledge to the next generation. But there is also an ongoing torrent of acquisitions, layoffs, and successions-not to mention commonplace promotions and transfers-all of which involve the loss of essential expertise.Dorothy Leonard and Walter Swap first addressed this acute loss of knowledge in their groundbreaking book Deep Smarts (2005). Since then, managers have repeatedly asked them for practical, proven techniques that will help transfer those deep smarts-the organization's critical, experience-based knowledge-before it's too late. Now, with coauthor Gavin Barton, the authors share a comprehensive approach to doing just that.Based on original research, numerous interviews with top managers, and a wide range of corporate examples, Critical Knowledge Transfer provides a variety of practical options for identifying your firm's deep smarts and transferring that intelligence from experts to successors. Critical Knowledge Transfer will enable managers to: Determine the seriousness of their knowledge loss Identify the deep smarts essential to their business Utilize proven techniques for transferring knowledge when its loss is imminent Identify and implement long-term transfer program apprenticeships Set up individual learning plans for successors Assess the success of their knowledge transfer initiativesThis book is essential reading for anyone managing talent in today's volatile

environment.

Contents:

Intro

Contents

Introduction

Part 1: Laying the Foundations

Chapter 1: The Problem: Losing Critical Knowledge

Chapter 2: What Do You Need to Know about Knowledge?

Chapter 3: Setting Up Knowledge Transfer: The Players Involved

Part 2: Tools and Techniques

Chapter 4: Smart Questioning

Chapter 5: Capturing Deep Smarts

with Help

Chapter 6: Accelerating the Transfer of Tacit Knowledge

Chapter 7: Assessing the Transfer of Deep Smarts

Chapter 8: The GE Global Research Centers Story

Chapter 9: Socializing the Organization

Notes

References

Index

Acknowledgments

About the Authors.

Notes:

Bibliographic Level Mode of Issuance: Monograph

Includes bibliographical references and index.

Description based on print version record.

ISBN:

9781422168127

1422168123

OCLC:

1027162167