Beyond performance management : why, when, and how to use 40 tools and best practices for superior business performance / Jeremy Hope and Steve Player.

Format:

Book

Author/Creator:

Hope, Jeremy, author.

Player, Steve, 1958- author.

Language:

English

Subjects (All):

Organizational effectiveness--Measurement.

Organizational effectiveness.

Physical Description:

1 online resource (405 pages) : illustrations

Place of Publication:

Boston, Massachusetts : Harvard Business Review Press, 2012.

Language Note:

English

Summary:

There's a bewildering array of management tools out there. And they all promise to help you excel at the toughest parts of your job: defining your organization's strategic direction, managing customers and costs, and boosting workforce performance.But just 30 percent of these tools deliver as intended. Why? As Jeremy Hope and Steve Player reveal in Beyond Performance Management, while many tools are sound in theory, they're misused by most organizations. For example, executives buy and implement a tool without first asking, "What problem are we trying to solve?" And they use tools to command and control frontline teams, not empower them-a serious and costly mistake.In this eminently useful, clear-eyed book, the authors critically review dozens of well-known management tools-from mission statements, balanced scorecards, and rolling forecasts to key performance indicators, Six Sigma, and performance appraisals. They explain how to select the right tools for your organization, how to implement them correctly, and how to extract maximum value from each. Brimming with rigorous analysis and solid advice, Beyond Performance Management helps you swiftly gauge the value of each management tool, as well as navigate the increasingly crowded field of offerings-so the tools you select deliver fully on their promise.

Contents:

Intro

Contents

Preface

INTRODUCTION

Part I Strategic Planning

1 MISSION STATEMENTS

2 STRATEGIC PLANNING

3 STRETCH GOALS

4 BALANCED SCORECARD

5 DYNAMIC RESOURCE MANAGEMENT

6 ENTERPRISE RISK MANAGEMENT

7 KNOWLEDGE MANAGEMENT

8 BENCHMARKING

9 SUSTAINABILITY

Part II Shareholder and CustomerValue

10 INTANGIBLE ASSETS

11E CONOMIC VALUE ADDED

12 KEY VALUE DRIVERS

13 REVENUE GROWTH ANALYSIS

14 CUSTOMER VALUE PROPOSITION

15 CUSTOMER RELATIONSHIP MANAGEMENT

16 STRATEGIC AND PROFITABLE CUSTOMERS

17 LOYALTY MANAGEMENT

Part III Lean Cost Management

18 TOTAL QUALITY MANAGEMENT

19 ACTIVITY-BASED COSTING

20 BUSINESS PROCESS REENGINEERING

21 LEAN MANUFACTURING

22 LEAN SERVICES

23 SIX SIGMA

24 TARGET COSTING

25 LEAN ACCOUNTING

26 SHARED SERVICES

27 OUTSOURCING AND OFFSHORING

28 INVESTMENT(PORTFOLIO)MANAGEMENT

29 EXPENSE MANAGEMENT

Part IV Performance Measurement

30 ENTERPRISE RESOURCE PLANNING (ERP) SYSTEMS

31 BUSINESS INTELLIGENCE

32 KEY PERFORMANCE INDICATORS

33 ROLLING FORECASTS

34 BUSINESS ANALYTICS

35 BEST-PRACTICE REPORTING

36 OPEN BOOK MANAGEMENT

Part V Performance Evaluation

37 PERFORMANCE APPRAISALS

38 RECOGNITION AND REWARDS

39 EXECUTIVE COMPENSATION

40 PROFIT-SHARING SCHEMES

Notes

Acknowledgments

About the Authors.

Notes:

Title from title screen.

Digitized and made available by: Books24x7.com.

Includes bibliographical references.

Description based on print version record.

ISBN:

9786613632883

9781280646836

1280646837

9781422142264

1422142264

OCLC:

1024281614