Difficult decisions : how leaders make the right call with insight, integrity, and empathy / Eric Pliner.

Format:

Book

Author/Creator:

Pliner, Eric, author.

Language:

English

Subjects (All):

Decision making.

Leadership.

Physical Description:

1 online resource (227 pages)

Place of Publication:

Hoboken, New Jersey : John Wiley & Sons, Inc., [2022]

Summary:

"For every algorithm that purports to mitigate bias, enable sophisticated thinking under time pressure, or leverage big data to simplify complex questions, there are loads of choices that require creative, reflective, and thoughtful interpretation of subjective human experience -- something artificial intelligence and rigorous analytics cannot yet replicate. What do we do when the obvious conclusion from a rigorous spreadsheet doesn't align to our core beliefs about leadership, organizations, business, communities, or people? This book sets aside the conventional wisdom of decision-making in favor of a set of practical tools for understanding our own subjectivity and how it does -- and should -- influence how we make the most difficult choices. Readers/leaders will build sharp self-reflection, clarification of values, deep understanding of their own morality in a shifting ethical context, and how to navigate conflict among these. Whether in business, education, politics, the arts, or any other kind of leadership, when the job that we think we're here to do seems to challenge the values that sit at the heart of leadership, we need a way to make sense of it all -- quickly, meaningfully, and with integrity."-- Provided by publisher.

Contents:

Cover

Title Page

Copyright Page

Contents

Preface

Chapter 1 Difficult Decisions

Making Difficult Decisions

How We Make Decisions Now

Key Points

Chapter 2 The Moral-Ethical-Role Responsibility Triangle

Morals versus Ethics: Election

Jean and Paula

Win as Much as You Can

Do the Right Thing

Chapter 3 Morals

Communicating Your Morality and Asking about Morality

Knowing the Sources of Your Morality

Reflecting on the Sources of Your Morality

Understanding the Parameters and Boundaries of Your Morality

A Moral Exercise

Exercise: Morality and Your Leadership Narrative

Chapter 4 Ethics

Characteristics of Ethics

Ethics Are Contextually Dependent and Are, Therefore, Not Uniform

Ethics Can Change over Time

Ethics Are about Shared Social Acceptability, but They Are Not about Popularity

The Ethics of Leading Politically

Waiving Ethics

An Exercise in Exceptions

Ethics and Judgment

An Ethics Exercise

Chapter 5 Role Responsibilities

Who You Are Charged to Serve

Stakeholder Mapping

Socioemotional Role

Understanding Dynamic Roles

A Role Exercise

Chapter 6 Using the Triangle to Make Difficult Decisions

Decision-Making Ecosystem and Its Associated Expectations

Thoughtful Learning and Development for the Leader

The Importance of Deep Consideration of What Truly Matters to Us

What and How to Communicate to Audiences with Varied Needs and Perspectives

The Tissue Test

Chapter 7 I Think I Know What I Think

Now What?

A Decision-Making Process

A View, a Voice, a Vote, or a Veto

A View

A Voice

A Vote

A Veto

Delegating

Facts versus Feelings

Tools and Muscles

Afterword

Acknowledgments

About the Author

Index

EULA.

Notes:

Includes index.

Description based on print version record.

ISBN:

1-119-81706-4

OCLC:

1293450658