1 option
Be our guest : perfecting the art of customer service / Theodore Kinni.
- Format:
- Sound recording
- Author/Creator:
- Kinni, Theodore B., 1956- author.
- Disney Institute Staff, author.
- Language:
- English
- Subjects (All):
- Disney Institute.
- Amusement parks--Customer services--Florida--Orlando.
- Amusement parks.
- Customer services.
- Walt Disney World (Fla.).
- Physical Description:
- 1 online resource (1 audio file (05 hr., 26 min., 03 sec.))
- Edition:
- Unabridged.
- Place of Publication:
- Old Saybrook : Tantor Media, 2015.
- [Old Saybrook] : Tantor Audio, [2015]
- System Details:
- audio file
- Summary:
- Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the tenth anniversary of the original Be Our Guest, the Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service. During the last twenty-five years, thousands of professionals from more than thirty-five countries and more than forty industries have attended business programs at Disney Institute and learned how to adapt the Disney approach for their own organizations.
- Participant:
- Narrator: Barry Abrams.
- Notes:
- Unabridged.
- OCLC-licensed vendor bibliographic record.
- ISBN:
- 9781494592332
- 1494592339
- OCLC:
- 909030098
- Publisher Number:
- Z100091619 Recorded Books
The Penn Libraries is committed to describing library materials using current, accurate, and responsible language. If you discover outdated or inaccurate language, please fill out this feedback form to report it and suggest alternative language.