The new normal in IT : how the global pandemic changed information technology forever / Gregory S. Smith.

Format:

Book

Author/Creator:

Smith, Gregory S., 1963- author.

Series:

Wiley CIO

Language:

English

Subjects (All):

Data processing service centers.

Information technology.

COVID-19 Pandemic, 2020-2023--Influence.

COVID-19 Pandemic, 2020-2023.

Physical Description:

1 online resource (286 pages)

Place of Publication:

Hoboken, New Jersey : John Wiley & Sons, Inc., [2022]

Summary:

"Until 2020, the IT operational and strategic playbooks for various industries were pretty set and focused around deploying applications, knowledge management systems, technology infrastructure via a mix of cloud and on-premise installations, and security -- mostly centered around physical office buildings and data centers where most staff worked. As a result of the global Covid-19 pandemic that originated in early 2020, everything IT related has changed and will likely remain different forever. Companies are moving to full or partial remote workers with more tolerance for broader geographical ranges of resources. In addition, they are shedding corporate office locations or at a minimum, reducing the office footprint significantly to reduce costs. Why? Because the pandemic of 2020-2021 showed how valuable information technology can be to an organization and that organizations are more productive working remotely away from expensive corporate office buildings. The role of the CIO / CTO going forward will change globally forever as a result. The purpose of this book is to share the experiences of CIOs across a diverse set of sectors (energy, manufacturing, academia, transportation, consumer products, financial services, and non-profits) regarding the future strategy deployment of technology post Covid-19. Three broad areas will be covered: (1) what the post-pandemic new normal looks like for IT leaders regarding resource sourcing, the office of the future and how collaboration tools will continue to accelerate a hybrid office/remote work force across the globe; (2) how risk mitigation and specifically disaster recovery testing and planning will adapt to include worst case scenarios; and (3) CIOs/CTOs will share how today's CIOs are adapting their IT governance approach to meet the new IT normal and how key performance indicators will likely change as a result."-- Provided by publisher.

Contents:

Cover

Title Page

Copyright Page

Contents

Preface

Acknowledgments

About the Author

Part I The Postpandemic New Normal

Chapter 1 Lasting Business Impacts and Resource Sourcing After a Global Pandemic

Introduction

Impacts from Covid-19 on Businesses and Organizations

Impacts in Academia

Unemployment Impacts in the United States and Around the Globe

Some Bright Spots During the Pandemic

Impacts on Consultants and Organizations Sourcing Strategy

Lessons Learned

Things I've Done in My Career to Prepare

Recommendations and Predictions

Notes

Chapter 2 The Shrinking Office of the Future: Cloud and Mobile Dominate

Corporate Footprint During the Pandemic

The Corporate Office of the Future

IT Infrastructure and Telecommunications

Cloud and Mobile Will Dominate Post Pandemic

Chapter 3 Voice Systems and Collaboration in the New Hybrid Office Environment

Voice Systems

Collaboration Tools

Part II Risk Mitigation and Disaster Recovery Is Your New Friend

Chapter 4 Never Be Unprepared for a Pandemic Again: Business Continuity and IT Disaster Recovery Going Forward

Business Continuity and IT Disaster Recovery: Defined and Purpose

Technologies to Scan and Reduce Covid Risks in the Workplace

Business Continuity and IT Disaster Recovery Failures During the Height of the Covid-19 Pandemic

Business Continuity Going Forward - Remote Staff Where Possible but It Varies Greatly by Sector

IT DR Going Forward - Remote Staff, Co-lo, and Cloud-based IT Solutions

Chapter 5 IT Security for Corporate Resilience.

The State of IT Security Today

IT Security Going Forward

The State of IT Security Standards and Frameworks

Managed Detection and Response (On-premise Network, Endpoint, Cloud)

Managed Risk

Securing Email

Privileged Access Management (PAM)

SIEM versus SOCaaS versus MDR?

CIO Security Best Practices

Part III IT Governance to Performance Management

Chapter 6 IT Governance: Keep It Simple

IT Governance Defined and Purpose

IT Governance - Frameworks and Methodologies

IT Governance Myths

Best-Practice IT Governance Today

Chapter 7 Key Performance Indicators for the New Normal

KPI Defined

Common KPIs Pre-Covid-19

Updated KPIs Influenced by the Pandemic

Chapter 8 Updated Research and CIO Priorities

Updated Research

Reflections on the Global Pandemic

CIO Priorities Going Forward

Index

EULA.

Notes:

Description based on print version record.

Includes index.

Other Format:

Print version: Smith, Gregory S. The New Normal in IT

ISBN:

9781119839767

9781119839781

1119839785

9781119839774

1119839777

OCLC:

1290722521