The smart nonprofit : staying human-centered in an automated world / Beth Kanter and Allison Fine.

Format:

Book

Author/Creator:

Kanter, Beth, 1957- author.

Fine, Allison H., 1964- author.

Language:

English

Subjects (All):

Nonprofit organizations.

Organizational change.

Physical Description:

1 online resource (241 pages)

Place of Publication:

Hoboken, New Jersey : John Wiley & Sons, Inc., [2022]

Summary:

"AI is here to stay. In fact, it will almost certainly be more widely implemented across multiple silos within numerous industries rather than scaled back or done away with. It has even made its way into the nonprofit sector, a traditionally human-centered industry. Still, in order to use AI smartly and strategically, nonprofits and the people who lead them need a good understanding of what AI is, how it operates, what could go wrong, and perhaps most importantly, how to create a balance between technology automated tasks and those done by humans. It is critically important that organizations serving people are human-centered, meaning they elicit input from a variety of stakeholders to create a common understanding of the mission and goals of the organization. Human-centered organizations are also more interested and invested in building relationships inside and outside the organization than racing through people in transactional ways, This book provides nonprofit staffers and board members with the information, grounding, and tools for navigating the use of AI. Every chapter has a narrative discussion of how AI affects a functional area within an organization with case studies and practical tips for the effective and ethical use of AI"-- Provided by publisher.

Contents:

Cover

Title Page

Copyright Page

Contents

Preface

Acknowledgments

Part I Understanding and Using Artificial Intelligence

Chapter 1 Becoming a Smart Nonprofit

Introduction

Understanding Smart Tech

Becoming a Smart Nonprofit

A Real-World Smart Nonprofit

The Dangers of Automation

About This Book

Conclusion

Endnotes

Chapter 2 Leading Smart Nonprofits

The Busyness Paradox

Creating Healthy Cultures

Smart Tech and Jobs

Leading Through Resistance

Chapter 3 The Evolution of Smart Tech

A Brief History

Digital Eras and Disruptive Technology

Accelerating into the Autonomous World

Key Aspects of the Autonomous World

AI4Good

Chapter 4 Staying Human-Centered

Man vs. Machine

Co-Botting

Human-Centered Design

Chapter 5 Data, Data, Data

Big Data

Understanding Data Science

Data Planning for Your Organization

Third-Party Data Sets

Second-Party Data

Chapter 6 Ethical and Responsible Use

Responsible Use

Rooting Out Embedded Bias

Digital Privacy

Creating Ethical Standards

Smart Tech and Governance

Part II The Smart Nonprofit Use-Case Examples and Management

Chapter 7 Ready, Set, Go

Ready

Set

Go

Chapter 8 Automating Program Delivery

Creating More Capacity

Overcoming Service Barriers

Crisis Intervention

Removing Barriers to Accessibility

Advocacy

Chapter 9 Fundraising

The Leaky Bucket Problem

Using Smart Tech for Relational Fundraising

The Future of Giving

Endnotes.

Chapter 10 Automating the Back Office

Human Resources

Workplace Well-Being and Automation

Financial Management

Improving Organization-Wide Workflow

Editing, Customizing, and Reviewing Content

Project Management

Chapter 11 Smart Philanthropy

Automating Donor Advising

Philanthropic Investment in the Use of Smart Tech for Social Good

Part III Where We Go from Here

Chapter 12 A Smarter Future

The Future of Nonprofit Work

A Better Path Forward

Societal Changes

Glossary: The Vocabulary of Smart Tech

Resources/Bibliography

Books

Research Reports, Toolkits, and Useful Websites

Articles and Blog Posts

About the Authors

Index

EULA.

Notes:

Description based on print version record.

Other Format:

Print version: Kanter, Beth The Smart Nonprofit

ISBN:

9781119818137

1119818133

9781119818144

1119818141

OCLC:

1285369758