The improvement guide : A practical approach to enhancing organizational performance. / Gerald J Langley.

Format:

Sound recording

Author/Creator:

Langley, Gerald J.

Moen, Ronald D., author.

Nolan, Kevin M., author.

Nolan, Thomas W., author.

Norman, Clifford L., author.

Provost, Lloyd P., author.

Contributor:

Kessel, Al, Narrator.

Language:

English

Physical Description:

1 online resource (13 audio files) : digital

Edition:

2.

Other Title:

Improvement Guide, The

Place of Publication:

Rego Park : Ascent Audio, 2019.

System Details:

audio file

Summary:

This new edition of this bestselling guide offers an integrated approach to process improvement that delivers quick and substantial results in quality and productivity in diverse settings. The authors explore their Model for Improvement that worked with international improvement efforts at multinational companies as well as in different industries such as healthcare and public agencies. This edition includes new information that shows how to accelerate improvement by spreading changes across multiple sites. The book presents a practical tool kit of ideas, examples, and applications.

Participant:

Narrator: Al Kessel.

Notes:

2.

ISBN:

9781469074887

1469074885