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Ten steps to building a successful veterinary practice / written by Wendy Sneddon ; edited by Lynn Wardlaw.
Ebook Central Perpetual, DDA and Subscription Titles Available online
Ebook Central Perpetual, DDA and Subscription Titles- Format:
- Book
- Author/Creator:
- Sneddon, Wendy, author.
- Language:
- English
- Subjects (All):
- Veterinary medicine--Practice.
- Veterinary services--Administration.
- Veterinary medicine--Economic aspects.
- Veterinary medicine.
- Veterinary services.
- Administration.
- Physical Description:
- 1 online resource : illustrations
- polychrome
- Place of Publication:
- Boston, MA : CAB International, [2021]
- System Details:
- text file
- Contents:
- 1 Step 1: Why? p. 3
- 2 Step 2: Your First Time? p. 11
- The main functions required in every business p. 12
- Levels of responsibility p. 15
- Foundations of a successful business p. 16
- 3 Step 3: Vision, Mission, Values and Culture p. 19
- What do I mean by vision? p. 19
- What do I mean by mission? p. 20
- How are your vision and mission statement relevant when hiring? p. 21
- Values and culture p. 21
- What do I mean by values? p. 22
- What do I mean by culture? p. 22
- How is culture relevant when hiring? p. 25
- Be clear about what you need p. 26
- 4 Step 4: How to Define What and Who You Need p. 31
- Sample recruitment and selection policy p. 32
- The recruitment process p. 33
- The selection process p. 34
- Exit interviews p. 35
- Job description p. 35
- Who you need p. 37
- 5 Step 5: Recruitment and Induction p. 41
- About your company p. 42
- What are you offering? p. 42
- How do you want applicants to apply? p. 43
- Interview and selection p. 43
- The best start p. 49
- Preparation for induction p. 51
- 6 Step 6: Performance Management and Employee Engagement p. 57
- Day 1 plan for development p. 57
- One-on-one reviews p. 58
- Six-month appraisal p. 59
- Engagement surveys p. 60
- Performance improvement plan (PIP) p. 62
- Employee engagement p. 62
- 7 Step 7: Employee Health and Wellbeing p. 67
- Mental health challenges faced by vets p. 68
- Absence management p. 68
- Might your workplace contribute to poor mental health? p. 69
- Employee's return to work p. 70
- Talking about mental health p. 71
- External support p. 73
- Making health and wellbeing central p. 73
- 8 Step 8: How to Build a Loyal Client Database and Marketing Your Practice p. 77
- Providing a better client experience p. 77
- How are you gaining new clients? p. 78
- Marketing tips p. 79
- 9 Step 9: Financial Management p. 89
- Managing finance in veterinary practice p. 89
- Do you regularly review your profit and loss (P&L)? p. 89
- 10 Step 10: Three Key Strategies to Increase Your Revenue by 25% p. 97
- Increase the number of new clients p. 97
- Get your clients to come back more often p. 98
- Increase the amount of money clients spend with you p. 98.
- Notes:
- Includes bibliographical references.
- Electronic reproduction. Ann Arbor, MI Available via World Wide Web.
- Description based on online resource; title from digital title page (viewed on February 11, 2022).
- Local Notes:
- Acquired for the Penn Libraries with assistance from the Clarence J. Marshall Memorial Library Fund.
- Other Format:
- Print version: Sneddon, Wendy Ten steps to building a successful veterinary practice
- ISBN:
- 9781786394941
- 1786394944
- 9781786394934
- 1786394936
- Publisher Number:
- 99989957329
- Access Restriction:
- Restricted for use by site license.
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