Emotional intelligence : a simple and actionable guide to increasing performance, engagement and ownership / Amy Jacobson.

Format:

Book

Author/Creator:

Jacobson, Amy, author.

Language:

English

Subjects (All):

Emotional intelligence.

Success in business--Psychological aspects.

Success in business.

Physical Description:

1 online resource (187 pages)

Place of Publication:

Milton, Qld : Wiley, 2021.

Summary:

Boost Emotional Intelligence in any situation to achieve exceptional results for any organisation As organisations around the world are putting more focus on the mindset and wellbeing of staff, the need to develop Emotional Intelligence (EI) has never been greater. Emotional Intelligence in the workplace--including the five key concepts of self-awareness, self-regulation, empathy, social skills and motivation--is defined as your ability to identify and manage your personal emotions and the emotions of your colleagues and co-workers. Emotional Intelligence is in high demand and is expected to become an essential component of success in the future of work. Emotional Intelligence: A Simple and Actionable Guide to Increasing Performance, Engagement and Ownership is designed to help you master EI and empower you to achieve the very best outcome for everyone in your organisation. Cutting through the hype and dispelling the myths about EI, this practical, easy-to-use resource provides clear guidance, powerful tools, and actionable steps for developing and implementing EI in the workplace for immediate results. Amy Jacobson, an experienced EI specialist, leadership trainer and coach, shares the tools, methodologies, concepts and actions that increase EI in any situation. Packed with real-life examples and case studies, insightful questions, and useful diagrams to create action, this must-have guide: Offers a powerful 5-part methodology--Own It, Face It, Feel It, Ask It, and Drive It--to help you understand and immediately implement Emotional Intelligence principles in both your personal and professional life Increases your Emotional Intelligence in the workplace to enable you to inspire and energise staff, support empathy and self-awareness, and drive high levels of performance Improves the way you handle high pressure environments, manage challenging situations, and interact with people with different communication styles Helps you solve difficult problems in the workplace such as loss of purpose and engagement, cultural issues, poor communication, and low productivity Provides concrete steps for eliminating negative behaviors and for owning the role you play, your impact on others, and the decisions and choices you make Emotional Intelligence: A Simple and Actionable Guide to Increasing Performance, Engagement and Ownership is an indispensable book for anyone interacting with others in the workplace, especially those with leadership roles such as senior executives, board members, department heads, managers and supervisors.

Contents:

Cover

Title Page

Copyright Page

Contents

Foreword

About the author

Acknowledgements

Introduction

Why emotional intelligence?

Is it EQ or EI?

Is EI more important than IQ?

About the book

Part I What is emotional intelligence?

Chapter 1 The history of emotional intelligence

Chapter 2 Can EI be taught or are we born with it?

Chapter 3 How do we measure EI?

Part II Disrupting mindsets using EI

Chapter 4 The EI Rewiring Process

Chapter 5 Own it: Becoming self-aware and owning who we are

The emotional mind

The need to be right!

Tapping into the subconscious mind

What are our beliefs and values?

Default modalities

How to identify modalities

Emotions are contagious

Creating an ownership mindset

Chapter 6 Face it: Controlling our emotions and working with them

Core emotions

Recognising our emotions and triggers

Reframing our emotional response

Emotional hijack

Sensory overload

Conscious and unconscious bias

Smashing through fear and self-doubt

Chapter 7 Feel it: Understanding others and the impact we have on them

Empathy: the greatest skill of all

Delivering empathy

Becoming a leader

Understanding what makes others 'tick'

Adaptability and balance

Everyone's a superstar at something

Building a balanced team

Challenging the obvious choice

Measuring the differences

Ask, ask, tell

Chapter 8 Ask it: Communicating with influence and purpose

Asking creates ownership

Contagious communication

The emotional undertone of words

Communication is about the recipient, not us

Meetings with purpose

Choosing the right seat

Practising EI in meetings

EI and emails

Influencing in emails

Passionate vs egotistical

Chapter 9 Drive it: Being motivated and reaching our full potential.

Rewiring our brain to achieve targets

Empowering to create drive

Driving sales through modalities

Managing 'busy' and leveraging peak performance

Mindset over burnout

The importance of reflection

Part III The future of EI in the workplace

Chapter 10 The importance of EI in an AI world

Chapter 11 EI and job titles

Becoming emotionally intelligent

Index

EULA.

Notes:

Includes index.

Description based on print version record.

ISBN:

9780730391500

0730391507

9780730391517

0730391515

OCLC:

1249472705