Leading with empathy : understanding the needs of today's workforce / Dr. Gautham Pallapa.

Format:

Book

Author/Creator:

Pallapa, Gautham, author.

Language:

English

Subjects (All):

Empathy.

Leadership.

Physical Description:

1 online resource (371 pages)

Place of Publication:

Hoboken, New Jersey : John Wiley & Sons, Inc., [2022]

Summary:

"Empathy is the ability to emotionally understand what other people fee, see things from their viewpoint, and image yourself in their place. Feeling heard and understood is a human need. Everyone needs to feel understood. Empathy helps us get in touch with our feelings and vies us an emotional understanding of ourselves and others. When a leader can look at a fellow workforce member and put themselves in their shoes, understand the pain and stress they are undergoing, and value their happiness above their own, they are genuinely empathic. This title will provide the tools necessary for a leader to become an empathic"-- Provided by publisher.

Contents:

Cover

Title Page

Copyright Page

Contents

Preface

Acknowledgments

Chapter 1 Introduction

Adverse Impact of a Global Pandemic

Apocalypse Bingo

Impact on Families and Society

Humanity Needs Empathy Now More Than Ever

Finding the Silver Lining in These Dark Clouds

Proposing: Empathy as a Prescription for a World Overwhelmed by Adversity

Lead with Empathy

How This Book Is Structured

Part 1 Adversity

Chapter 2 The Toll on Humanity

Adversity on a Global Scale

The Impact on Society

Racial Inequality and the Pandemic

Gender Inequality and the Pandemic

Virtual Schooling

Financial Impact on Industries

What Can You Do to Help?

Summary

Chapter 3 Overcoming Stress and Anxiety

Understanding Stress

The Three Major Stress Hormones

Effects of Chronic Stress

Symptoms of Stress Overload

Causes of Stress

Maslow's Hierarchy of Needs and the Pandemic

Happy Chemicals

How to Combat Stress

Activities for a Healthy DOSE of Happy Chemicals

Building New Happy Habits

Part 2 Empathy and Leadership

Chapter 4 The Power of Empathy

Emotional Intelligence

Empathy

Types of Empathy

The Difference Between Empathy and Sympathy

The Benefits of Empathy

Empathy Is on the Rise

What Impedes Empathy

Enabling Empathy

Empathy in Children

Chapter 5 Leading with Empathy

Start Your Leadership Journey with Emotional Intelligence

The Benefits of Exhibiting Emotional Intelligence

Overcome Your Limiting Beliefs for Better Empathy

Random Acts of Kindness Increase Empathy

Instilling Empathy and Emotional Intelligence in Children

Children Are Our Future

Part 3 Empowerment

Chapter 6 Enterprise Empathy

Empathy Improves Productivity

Empathic Leadership

How to Be an Empathic Leader.

Improving Psychological Safety

Benefits of Psychological Safety

Customer Empathy

Shifting to a Remote Workforce Overnight

How to Develop Empathy at Work

Empathy as a Core Tenet of Organizational Culture

Crowdsource Empathy

Hire for Empathy

The Power of a Generative Culture

Chapter 7 Employee Empathy

The Benefits of Empathy in the Workplace

Remote Is the New Normal

How to Increase Psychological Safety

A Good Work-Life Balance

Chapter 8 Optimism, Evolution, andEmpowerment

Adversity in 2020

Let's Be Optimistic about Our Future

Leapfrogging Innovation and Evolution

Leading with Empathy

Chapter 9 Actions for Empathy

Empathy for Adults

Encouraging Empathy in Children

Share Your Stories

Notes

About the Author

Index

EULA.

Notes:

Includes bibliographical references and index

Includes bibliographical references and index.

Description based on print version record.

ISBN:

1-119-83726-X

1-119-83727-8

OCLC:

1257314487