Remote work technology : keeping your small business thriving from anywhere / Henry Kurkowski.

Format:

Book

Author/Creator:

Kurkowski, Henry, author.

Language:

English

Subjects (All):

Telecommuting--Technological innovations.

Small business--Management.

Physical Description:

1 online resource (351 pages)

Place of Publication:

Hoboken, New Jersey : Wiley, [2022]

Summary:

Your small business survival guide for the remote work environment In Remote Work Technology: Keeping Your Small Business Thriving From Anywhere, experienced SaaS and telecommunications entrepreneur Henry Kurkowski delivers a step-by-step walkthrough for using SaaS technology and communication apps to power your small business from anywhere on the planet. You'll learn how to capitalize on the ability to hire a geographically distributed workforce and excel at serving clients at a distance. You'll also discover why and how you need to alter your approach to management and spot the common pitfalls that litter the way to a truly distributed business. This important book includes: Valuable case studies of businesses that embraced the reality of remote working during and after the COVID-19 pandemic and cautionary tales of unexpected challenges that arose during the transition. Discussions of how to incorporate remote workers into efficient workflows to increase your business' productivity Explorations of how to support your employees when you can't just pop into their office Perfect for small business founders, owners, and managers, Remote Work Technology is also a must-read guide for independent contractors who work directly with small businesses and entrepreneurs.

Contents:

Cover

Title Page

Copyright Page

Contents at a Glance

Contents

Foreword

Introduction

Chapter 1 You Can't Go to the Office: Where Do You Go from Here?

Disaster Strikes

How Long Will the Crisis Last?

COVID-19

Prepping the Whole Team

Management Work Policy

IBM and Yahoo!

Top Concerns of Management

Do Not Fight the Tide

Remote Working Is Older Than You May Think

Productivity and Job Performance

Adjusting to the New Work and Home Balance

Social Isolation

Employee Engagement

Maintaining Growth and Profitability

Let's Get to Work

Notes

Chapter 2 The Remote Workspace: Set Up Your Mind and Your Space

Your Work Zone: Distinguished from the Rest of the House

Choosing Your Space

Good Lighting

Broadband

Monitors

Grab a Seat

Invest in Yourself

Add Privacy If Needed

Set Healthy Boundaries with Family and Friends

No Is a Powerful Asset

Self-Motivation from Home Can Be Perilous

Productive Procrastination

Work and Play

Your Mental Space

Take Breaks and Don't Feel Guilty

You Are Not a Machine

Replenish Your Resources

Take Breaks Early

Take Better Breaks

Create a Morning Routine Different from When You Were Commuting

Set Daily Goals

Tasks vs. Goals

Longer-Term Goals

SMART Goals

Team Goals

Communication Habits: Respond Quickly and Use the Right Tools

Communicate Proactively

Set Expectations Early On

The Right Conversation Tools

Be Precise

Daily Check-Ins

Make Yourself Available

Get Dressed for Work

Dress the Part

Business Casual

Know Your Audience

Set Yourself Up for Success Right from the Start

Chapter 3 Office Technology: Stay Connected and Competitive

VoIP: From Desktop to Soft Phones and Features

Cloud Management

Automated Attendant

Forwarding and Follow Me.

Soft Phones and Mobile Phones

Email, Chat, and Channels

Email

Chats

Channels

Voice Chat

Videoconferencing

Internal Meetings

External Meetings

Google Meet

Cisco Webex

Microsoft Teams

Zoom

Remo

Team Collaboration Tools

Trello

Basecamp

Asana

Teamwork and Teamwork Desk

Slack

Google Workspace

File Sharing and Cloud Storage

Cloud Backup

Cloud Sync

Cloud Storage

Data Protection

Cybersecurity

Wi-Fi

Securing Devices

Two-Factor Authentication

Remote Wipes

Virtual Private Networks

Business Tech Advantages

Chapter 4 Choosing Technology: Getting the Right Digital Tools for You

Scale to Meet Your Needs

Reliability

The Five Nines

Performance

Locally Hosted

Local or Cloud

Focus on the Need

Integrations and Working Well with Other Tech

Look at Your Future

Look for Reviews

Compliance

First-Time Setup

Configuration

Customization

Administration Levels

Data Migration

Data Selection

Data Formatting

Data Deduplication

Mapping and Templates

Migrating

Outside Implementation Companies

After the Sale

Customer Service

Customer Support

Response Time

Total Cost of Ownership

Focus on Your Pains

Upfront Costs

Software

Hardware

Implementation, Migration, and Customization

User Licenses

Training

Operating Costs

Software Support and Maintenance

Additional Licenses and Training

End User and Admin Tech Support

Network and Data Center

Backup and Disaster Recovery

Scaling Up or Retirement

Choosing Wisely

Chapter 5 Time Management: The Result Is What Matters Most

Being Productive

Measuring Productivity

Objectives Focused

Check-ins and Target Adjusting

Deadlines and Prioritizing

Team Deadlines

Deadlines for Yourself.

Time Boxing

Productivity Apps

Calendar Apps

Google Calendar

Calandly

Woven

Reclaim

Clockwise

Lightpad

Automation

Zapier

IFTTT

Tray.io

DocuSign

Hootsuite

Two-Way and Group Communication

Loom

Yac

Pragli

Sococo

Distraction Blocking

RescueTime

Freedom

Forest

Spark

Time Tracking Software

Toggl Track

Everhour

Harvest

TMetric

Monitoring Remote Workers

Fear of Loss Overrides Trust

Ramifications of Monitoring Workers

Nobody Wants to Work for Big Brother

Transparency Is the Best Strategy

Company Culture and Trust

Monitoring Software

Prodoscore

Hubstaff

Time Doctor

Time Managing as a Whole

Chapter 6 Group Tasks: Keeping the Teamwork in Your Team

Remote Work Fatigue

Lowered Work/Life Balance

Mental Health

Perform a Reset

Encourage Boundaries

Know When to Log Off

Turn Off Emails

Encourage Breaks

Foster an Environment of Engagement

Expenses for Home Office Needs

Gratitude

Collaboration Tools and Usage

Too Many Video Meetings

No Back-to-Back Meetings

Schedule a Meeting-Free Day Each Week

Pick Up the Phone

Do You Need the Meeting?

Asynchronous Communication

A Round of Applause

Results over Schedule

Allow People to Work in the Right Rhythm

Accountability and Expectations

Outcomes

Open Virtual Office Hours

Make Decisions as a Team

Bring Back the Break Room

Build Non-Business Activities into Business Hours

Non-Work Chat Channels

Your People Are Your Best Assets

Chapter 7 Client and Team Meetings: Making the Most of It

A Quick Case for Virtual Meetings

I Stopped in 2014

The Personal Relationship

Before You Start

Keep Them Engaged by Design

Prepping Your Space

Check Your Lighting

Design Your Background

Declutter

Prepare Your Devices.

Remove Online Distractions

Kill the Bandwidth Eaters

Test Your Audio

Eliminate Background Noise

Krisp

SoliCall Pro

Change Audio Settings

Adjust Your Camera

Prepare Yourself

Dress for the Meeting

Posture

Know Your Attendees

Get Some Clarity: Quiet Your Mind

Etiquette

Check Your Tech

Arrive Early

Make Eye Contact

Cut the Mic

Use Their Names

Pay Attention

When You Are the Presenter

When You Are an Attendee

Make Use of Whiteboards

Bluescape

Conceptboard

Draw.Chat

Hoylu

Miro

Engagement and Communication

Chapter 8 The Watercooler Has Moved-Engagement and Socializing Remotely

The Impact of Social Isolation

It's Far More Than Loneliness

Safety and Security

Love and Belonging

Esteem

The Need for Social Interactions

Avoiding Social Isolation

Be on the Lookout for Isolation

What to Look For

It's Preventable

Changes in Appearance

Changes in Communication Habits

Changes in Quality of Work

Cancellations or Lateness

Overproductivity

High Levels of Distractability

Don't Make Poor Assumptions

Self-Assessment

Negative Thoughts and Feelings

Change in Sleep Patterns

Fatigue

Disinterest

Lowered Motivation

Irritability

Trouble Maintaining Focus

Depression

Combating Isolation

Structural Changes

Make Work Accessible

Visibility and Transparency

Communication

Check-In

Feedback

Recognition

Mental Health Support

Mental Health Toolkits

Encourage Physical Fitness

Engagement

Showing Up and Staying

Not Out of Mind

Engagement Aligned with Other Values

Foster Openness

Listening Actively and Empathetically

Social Needs

Creating Non-Work Spaces

Virtual Lunches, Coffee Breaks, and Happy Hours

Make Pre-Meeting Time

Celebrations.

Encouraging Friendly Competition

Plan In-Person Events

Company Values and Mission

People First

Chapter 9 Generational Struggles

The Generations

There Is No Generational Gap at Work

Negative Stereotypes

Work Styles

Priorities

Baby Boomers

Generation X

Millennials

Gen Z

Common Ground

Flexibility

Feedback and Positive Reinforcement

Appreciation and Recognition

Commitment

Chapter 10 Creating the Right Remote Team Culture

You Already Have a Company Culture

What Is Company Culture?

Impact on Remote Work

In Times of Stress

Company Culture and Success

Retention: The Cost of Replacing Employees

Controllable Quit Rate

Shape Your Culture with Remote Work in Mind

Leaders Set the Tone

Workplace Transparency

Be Worthy of Their Trust

Define Your Vision Well

Emphasize Meaningful Work

Stay Engaged

Get Feedback and Act on It

Be Clear on Digital Work Policies

Check Your Headings and Adjust Course as Needed

Maintaining Culture When Remote

Be People-Centric and Values-Centric

Get the Tech You Need

Ownership and Accountability

Employee Recognition

Bonusly

Nectar

Fond

Kudos

Cooleaf

Cultural Fit

Chapter 11 Operations and Administration

Company Accounts

Automate

Paying Bills and Getting Paid

Melio

Corpay One

Bill.com

Online Bookkeeping and Accounting

QuickBooks Online

Wave

Zoho Books

FreshBooks

Human Resources

No Dedicated HR

Record Keeping, Compliance, and Benefits

BambooHR

Zenefits

Namely

Gusto

Paycor

Losing People during the Switch

Remote Hiring Process

It Begins before the Hire

All Digital Engagement

Questions for the Remote Worker

Remote Work Experience

Measuring Success

Ability to Maintain Focus on Work

Their Workspace.

The Biggest Concern with WFH.

Notes:

Description based on print version record.

Includes index.

ISBN:

9781119794547

1119794544

9781119794530

1119794536

OCLC:

1273978492