A handbook for support workers in health and social care : a person-centred approach / Paul Mackreth and Bryony Walker.

Format:

Book

Author/Creator:

Mackreth, Paul, author.

Language:

English

Subjects (All):

Allied health personnel--Great Britain.

Allied health personnel.

Social service--Great Britain.

Social service.

Great Britain.

Physical Description:

1 online resource

Place of Publication:

Abingdon, Oxon ; New York, NY : Routledge, 2021.

System Details:

text file

Summary:

"Support workers are key deliverers of care in the UK, often hugely valued by those people they provide care for. Their roles and responsibilities are increasing in the midst of ever-changing health and social care systems. A Handbook for Support Workers in Health and Social Care recognises the contribution of support worker and provides an introduction to the core knowledge, legislation and models of practice required to work across health and social care settings. Covering core person-centred skills that a support worker needs to develop, this textbook looks at knowing and managing yourself, before moving on to understanding your role in the organisation and teamwork. It outlines the relevant legislation and policies from confidentiality to infection control. Communication - both written and in person - is a central theme and key values such as compassion and dignity are explored in relation to this. There is a thought-provoking discussion of working with people, with topics covered including respecting choices, thinking about risk and safeguarding. The book ends by looking at what it means to be a competent practitioner and the importance of continual professional development. The first textbook introducing core theory and practice knowledge necessary to work as support worker in health and social care, it includes case studies, tasks and exercises to help the reader apply their learning"-- Provided by publisher.

Contents:

The title 'support worker' p. 2

How to read and use this handbook p. 2

Important themes throughout the handbook p. 3

2 Knowing yourself p. 6 / Bryony Walker

Being self-aware p. 7

Emotional intelligence p. 9

The Johari window p. 10

Discrimination p. 11

Values and beliefs p. 12

Reflection in action p. 13

Self-awareness and recognising the negative toll of caring p. 15

Supervision and mentoring p. 16

Peer support p. 17

Resilience p. 17

Self-care p. 18

3 Know your support worker role p. 21 / Paul Mackreth

Your title p. 24

Changing roles and your duty of care p. 26

Your employer's duty p. 28

Moral duty p. 29

Client group p. 30

4 Knowing the law to keep ourselves and our clients safe p. 35 / Paul Mackreth

How law is made in the UK p. 37

Europe p. 40

Standards of care underpinned by the law p. 41

5 Knowing how to be with people p. 44 / Bryony Walker

Person-centred care p. 45

The patient relationship starts with 'hello' p. 47

Compassion p. 48

Barriers to person-centred care for the patient p. 49

Promoting dignity p. 50

Creating the right conditions for the relationship with the patient p. 51

Core conditions p. 52

6 Knowing how to keep accurate records p. 58 / Paul Mackreth

Make sure you and others can read it and understand it accurately p. 60

Link to organisational guidance and training p. 64

Data handling p. 65

Good practice: Life stories and dementia p. 66

7 Know how to work in a person-centred way p. 68 / Bryony Walker

From powerlessness to empowerment p. 69

Choice p. 71

The funnel of communication p. 72

Positive risk taking p. 73

Supporting difficult choices p. 75

From person-centred to personalisation p. 75

Privacy and dignity p. 75

Confidentiality and social media p. 76

Safeguarding p. 76

Safeguarding and your responsibilities p. 77

Children and young people p. 77

Vulnerable adults p. 78

Abuse p. 78

Mental health awareness p. 78

Dementia p. 79

8 Know how to be competent in your current role p. 81 / Paul Mackreth

Training and development p. 83

Theory and practice p. 85

Development scales p. 85

Competency debate p. 87

How to measure support worker competence and evaluate quality care p. 88

How to record and keep evidence of competence p. 89

9 Know how to develop for new opportunities p. 92 / Bryony Walker

Lifelong learning p. 93

Continuing professional development p. 93

Learning as adults p. 94

Learning technologies p. 94

Education and Covid-19 p. 95

How to stay up to date p. 95

Career progression p. 95

Regulatory and professional bodies p. 96

Apprenticeships p. 97

Shadowing p. 97

Qualifications p. 97

Foundation degrees p. 98

A new post p. 98

Applying for a new position p. 98

Temporary/hourly paid work p. 98

Current and previous employer references p. 99

DBS checks p. 99

The interview p. 99

Promotion p. 101

Assertiveness p. 102

Mentoring and coaching p. 102

Management and leadership p. 102

Business and enterprise p. 103.

Notes:

OCLC-licensed vendor bibliographic record.

ISBN:

9781315178301

1315178303

9781351712965

1351712969

9781351712958

1351712950

9781351712972

1351712977

OCLC:

1183397737

Access Restriction:

Restricted for use by site license.