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The objective is quality : an introduction to performance and sustainability management systems / Michel Jaccard ; translated from the French by Nadia Ljundberg.
- Format:
- Book
- Author/Creator:
- Jaccard, Michel, author.
- Language:
- English
- Subjects (All):
- Total quality management.
- Physical Description:
- 1 online resource (449 p.)
- Edition:
- 1st ed.
- Place of Publication:
- Boca Raton : CRC Press, [2013]
- Language Note:
- English
- Summary:
- Quality is a form of management that is composed of the double approach of driving an organization towards excellence, while conforming to established standards and laws. The objective of quality confers advantages to companies: it makes them more resilient to change that can be unexpected or even chaotic; it makes them more competitive by identifying those steps in processes that do not offer added value.No longer the concern of a small community of experts, even scientists and engineers working in the private sector will find that they will have to con- front questions related to q
- Contents:
- Front Cover; Table of contents; Foreword; What is Quality?; Why quality?; Quality in the academic world. What for?; Quality becomes a concern of the CNRS (extract); The contents of the book; Expected learning outcomes; Structure of the book; References; Chapter 1 The Environment of Quality; Chapter 2 The Approach to Quality: Concepts and Definitions; Chapter 3 History of Quality; Chapter 4 The ISO 9000 Family of Quality Management Systems; Chapter 5 Quality Management in Laboratories; Chapter 6 Safety of the Food Supply Chain and ISO 22000; Chapter 7 The Off- shoots of ISO 9001
- Chapter 8 Total quality, personalities who stand outChapter 9 Total Quality Management: Awards; Chapter 10 The Toyota Way and the Toyota ŁProduction System ( TPS); Chapter 11 Total Quality and the Six Sigma Approach; Chapter 12 Moral and Ethical Issues; Chapter 13 Deontology of Professions and Functions; Chapter 14 Environmental Management and the ISO 14000 family; Chapter 15 Social Responsibility of Organizations and ISO 26000; Back Cover
- Notes:
- Description based upon print version of record.
- Includes bibliographical references.
- Description based on online resource; title from PDF title page (ebrary, viewed October 31, 2013).
- ISBN:
- 0-429-10181-3
- 1-4665-7299-X
- 9780429101816
- OCLC:
- 860754961
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