Root cause analysis : improving performance for bottom-line results / Robert J. Latino, Kenneth C. Latino, Mark A. Latino.

Format:

Book

Author/Creator:

Latino, Robert J., author.

Contributor:

Latino, Kenneth C.

Latino, Mark A.

Language:

English

Subjects (All):

Quality control--Data processing.

Quality control.

Industrial accidents--Investigation.

Industrial accidents.

Critical incident technique.

Physical Description:

1 online resource (272 p.)

Edition:

4th ed.

Place of Publication:

Boca Raton, Fla. : CRC Press, 2011.

Language Note:

English

Summary:

Now in its fourth edition, this bestselling resource continues to explore why things don't work out as planned and how to make sure they do. While past editions have focused on Failure Modes and Effects Analysis and Opportunity Analysis, this new edition emphasizes evidence collection and strategy and the contribution of human performance and human factors to poor decision making and understanding the human element. New topics covered include PROACTOnDemand, the advantages of SaaS, RCA templates, as well as various case studies illustrating RCA-- Provided by publisher.

Preface What is RCA? It seems like such an easy question to answer yet from novices to veterans and practitioners to providers, we cannot seem to agree (nor come to consensus on) on an acceptable definition for the industry. Why? We will discuss our beliefs as to why it is so hard to get such consensus and why various providers are reluctant for that to happen. Many who will read this text are seeking to learn the basics about what is involved with conducting an RCA. Many veterans will peruse this text seeking to see if they can find any pearls of conventional wisdom that they do not already know or dispute and debate our philosophies. This creates a very broad spectrum of expectation that we will try and accommodate. However, in the end, success shall be defined by the demonstration of quantifiable results and not on adherence to the approach of favor. We have tried to write this text in a conversational style because we believe that is a format that most rooticians can relate to. Basically we are writing like we are teaching a workshop. Readers will find that much of our experience comes not only from the practicing of RCA in the field, but moreso from our experiences with the over 10,000 analysts that we have taught and mentored over the years. Additionally, we participate on many on-line discussion forums where we interact with beginners, veterans and most providers for the betterment of the RCA field. We will list these sources in this text in the hopes that our readers will join and also participate in progressing our common field of study-- Provided by publisher.

Contents:

Front Cover; Contents; Preface; Reflections; About the Authors; Chapter 1: Introduction to the PROACT® Root Cause Analysis (RCA) Work Process; Chapter 2: Introduction to the Field of Root Cause Analysis; Chapter 3: Creating the Environment for RCA to Succeed: The Reliability Performance Process (TRPP®); Chapter 4: Failure Classification; Chapter 5: Opportunity Analysis: "Mindfulness"; Chapter 6: Asset Performance Management Systems (APMS): Automating the Opportunity Analysis Process; Chapter 7: The Role of Human Error in Root Cause Analysis: Understanding Human Behavior

Chapter 8: Preserving Event DataChapter 9: Ordering the Analysis Team; Chapter 10: Analyzing the Data: Introducing the PROACT Logic Tree; Chapter 11: Communicating Findings and Recommendations; Chapter 12: Tracking for Bottom-Line Results; Chapter 13: Automating Root Cause Analysis: Introducing PROACTOnDemandSM; Chapter 14: Case Histories; Back Cover

Notes:

Description based upon print version of record.

Includes bibliographical references.

ISBN:

0-429-10860-5

1-4398-9316-0

1-283-25754-8

9786613257543

1-4398-5127-1

9780429108600

OCLC:

750174084