4 options
Designing the Invisible : an introduction to service design / by Lara Penin.
- Format:
- Book
- Author/Creator:
- Penin, Lara, author.
- Language:
- English
- Subjects (All):
- Customer services.
- Service industries.
- Physical Description:
- 1 online resource (344 pages)
- Place of Publication:
- London, UK : Bloomsbury, 2018.
- Summary:
- A comprehensive introduction to designing services according to the needs of the customer or participants, this book addresses a new and emerging field of design and the disciplines that feed and result from it. Despite its intrinsic multidisciplinarity, service design is a new specialization of design in its own right. Responding to the challenges of and providing holisitic, creative and innovative solutions to increasingly complex contemporary societies, service design now represents an integrative and advanced culture of design. All over the world new design studios are defining their practice as service design while long established design and innovation consultancies are increasingly embracing service design as a key capacity within their offering. Divided into two parts to allow for specific reader requirements, Service Design starts by focusing on main service design concepts and critical aspects. Part II offers a methodological overview and practical tools for the service design learner, and highlights fundamental capacities the service design student must master. Combined with a number of interviews and case studies from leading service designers, this is a comprehensive, informative exploration of this exciting new area of design.
- Contents:
- Introduction
- Defining services
- The service economy
- Digital services
- Services for public interest
- The politics of service design
- Designing for services
- Getting started in the service design process
- Research and analysis
- Generating service design concepts
- Prototyping, testing, iterating
- Implementing and evaluating services
- Service design core capabilities.
- Notes:
- Includes bibliographical references (p. 330-336) and index
- Includes bibliographical references and index.
- Description based on print version record.
- ISBN:
- 1-350-03191-7
- 1-4725-7259-9
- OCLC:
- 1054048173
The Penn Libraries is committed to describing library materials using current, accurate, and responsible language. If you discover outdated or inaccurate language, please fill out this feedback form to report it and suggest alternative language.