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Serving the American public : best practices in resolving customer complaints : Federal Benchmarking Consortium study report / Al Gore, Vice President of the United States.
HeinOnline Reports Of U.S. Presidential Commissions And Other Advisory Bodies Available online
View online- Format:
- Book
- Author/Creator:
- National Performance Review (U.S.).
- Language:
- English
- Subjects (All):
- Benchmarking (Management)--United States.
- Benchmarking (Management).
- Total quality management in government--United States.
- Total quality management in government.
- Consumer complaints--United States.
- Consumer complaints.
- Consumer satisfaction--United States.
- Consumer satisfaction.
- Other Title:
- Serving the American Public
- Place of Publication:
- Washington: National Performance Review,
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