The future of service post-COVID-19 pandemic. Volume 1, Rapid adoption of digital service technology / editors, Jungwoo Lee, Spring H Han.

Format:

Book

Author/Creator:

Lee, Jungwoo, Editor.

Contributor:

Lee, Jungwoo, 1968-

Han, Spring H.

Series:

ICT and evolution of work

Language:

English

Subjects (All):

Marketing.

Service industries--Management.

Service industries.

Physical Description:

1 online resource (xii, 225 pages) : illustrations (chiefly color)

Edition:

1st ed.

Place of Publication:

Springer Nature 2021

Singapore : Springer Singapore Pte. Limited, 2021.

Language Note:

English

Summary:

This open access book is geared towards providing insights and stimulating new thinking about the changing nature of services, service work and workers, and service experiences during and after the COVID-19 pandemic in 2020, particularly focusing on digital service technology. This book serves as a useful resource for business practitioners and academics in the areas of service and human resource management. Each chapter deals with specific current issues within these industries due to COVID-19 and issues that will come up post-pandemic. As COVID-19 is expected introduce novel methods to the service sector, such as untact service, telecommuting, alternative work arrangements, job crafting, and new work skills, digital technology is becoming more important than ever before. This books provides a range of examples and cases to elaborate on the effective application of digital service technology in order for businesses to stay relevant in the current climate.-- Provided by publisher

Contents:

Introduction How the COVID-19 Pandemic is Reshaping the Education Service Rethinking Higher Education Post COVID-19Asian University Leader Perspectives Transformative Value Co-creation in Healthcare Services in the COVID-19 Era

Notes:

Description based on publisher supplied metadata and other sources.

ISBN:

981-334-126-2

OCLC:

1240738978