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Patient no longer : why healthcare must deliver the care experience that consumers want and expect / Ryan Donohue, Stephen K. Klasko.
- Format:
- Book
- Author/Creator:
- Donohue, Ryan, author.
- Klasko, Stephen K., author.
- Series:
- Management series (Ann Arbor, Mich.)
- HAP/ACHE management series
- Language:
- English
- Subjects (All):
- Patient-centered health care--United States.
- Patient-centered health care.
- Consumer behavior--United States.
- Consumer behavior.
- United States.
- Medical care--United States--Quality control.
- Medical care.
- Quality control.
- Patient-Centered Care--organization & administration.
- Consumer Behavior.
- Quality Improvement--organization & administration.
- Medical Subjects:
- Patient-Centered Care--organization & administration.
- Consumer Behavior.
- Quality Improvement--organization & administration.
- United States.
- Physical Description:
- 1 online resource.
- polychrome
- Place of Publication:
- Chicago, IL : Health Administration Press, [2021]
- System Details:
- text file
- Contents:
- How We Got Here : A Brief History of Patient-Centered Care
- The Evolution of Patient-Centered Care and Medical Progress
- The Rise of the Healthcare Consumer
- Building a Consumer-Provider Relationship
- Organization, Culture, and Leadership
- Defining a Conceptual Framework : The Dimensions of Patient-Centered Care
- Best Practices : Case Studies of Dimensions in Action
- Consumer-Centric Leadership
- Internal Talent Needs
- Removing Barriers
- Nonpreferred and Preferred Future
- Notes:
- Includes bibliographical references and index.
- Electronic reproduction. Ipswich, MA Available via World Wide Web.
- Description based on online resource; title from digital title page (viewed on September 09, 2020).
- Other Format:
- Print version Donohue, Ryan Patient no longer
- ISBN:
- 9781640551848
- 1640551840
- 9781640551831
- 1640551832
- 9781640551824
- 1640551824
- Publisher Number:
- 99989114167
- Access Restriction:
- Restricted for use by site license.
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