Management and technology in knowledge, service, tourism and hospitality : proceedings of the annual International Conference on Management and Technology in Knowledge, Service, Tourism and Hospitality 2013 (SERVE 2013), Jakarta, Indonesia, Decembe

Format:

Book

Conference/Event

Contributor:

Gaol, Ford Lumban, editor.

Mars, Wyne, editor.

Saragih, Hoga, editor.

Conference Name:

International Conference on Management and Technology in Knowledge, Service, Tourism & Hospitality (2013 : Indonesia). author.

Language:

English

Subjects (All):

Tourism--Management.

Tourism.

Hospitality industry--Management.

Hospitality industry.

Knowledge management.

Service industries--Management.

Service industries.

Tourism--Technological innovations.

Physical Description:

1 online resource (151 p.)

Edition:

1st ed.

Other Title:

Management and technology in knowledge, service, tourism and hospitality

Place of Publication:

Leiden, The Netherlands : CRC Press/Balkema, [2014]

Language Note:

English

Summary:

Management and Technology in Knowledge, Service, Tourism and Hospitality 2013 contains papers covering a wide range of topics in the fields of knowledge and service management, web intelligence, tourism and hospitality. This overview of current state of affairs and anticipated developments will be of interest to researchers, entrepreneurs and students alike.

Contents:

Front Cover; Table of contents; Preface; Business system; Outsourcing system development risks: A survey; Internet security risks: Are youths aware of them?; Applications of green technology for sustainable public bus services; A case study of quality evaluation from consumers' perspectives on Malaysian B2C e-commerce websites; The governmental support in improving the ability of ICT small entrepreneurs to utilize market opportunities; An Islamic perspective on CSR-workplace-employee practice in Islamic banks; CSR in the workplace: Exploring the practice of Takaful organizations

Innovation and quality service factors to customer loyalty in Indonesia telecommunication company by using structural equation modeling methodDesigning instruction for Knowledge Management processes using a wiki; Mobile educational apps for children: Towards development of i-CARES framework; Designing framework of electronic Continued Professional Development for teachers (e-CPD); Integrating employability skills in school curriculum; Recent inroads into decision-making theories; Computer-assisted learning program of Arabic language for non-native speakers; Service sciences

Customer satisfaction in selected Western restaurants in Malaysia: A case studyThe influence of knowledge sharing on innovation: A study of Jordanian four and five stars hotels; Contributing factors of Halal warehouse adoption; Motivation and working behaviour in frontier tourism business of Thailand-Laos; A comparative study of customers' satisfaction between dental and medical services in University Putra Malaysia Health Centre; Ascertaining white teachers' understanding of issues relating to multicultural education in school settings of the Northern Cape

The relationship between academic self-concept, parenting styles and academic achievement of remove class studentsHeat concept learning and teachers' intervention in science among year five students; LINUS assessment accordance with the cognitive level among year 1 students in a School Klang District; Perceived value of bargain shopping among youth excursionist; The teaching of critical and creative thinking skills in the English Language classroom in Malaysia

Notes:

A Balkema book.

Includes bibliographical references at the end of each chapters.

Description based on online resource; title from PDF title page (ebrary, viewed April 7, 2014).

ISBN:

0-429-22737-X

1-315-77552-2

9780429227370

OCLC:

875095817