Managing professional service delivery : 9 rules for success / Barry M. Mundt, Francis J. Smith, Stephan D. Egan Jr.

Format:

Book

Author/Creator:

Mundt, Barry M., author.

Smith, Francis J., author.

Egan, Stephan D., Jr., author.

Series:

Industrial and systems engineering series.

Industrial and Systems Engineering Series

Language:

English

Subjects (All):

Professions.

Professional employees.

Service industries.

Small business--Management.

Small business.

Success in business.

Physical Description:

1 online resource (166 p.)

Edition:

1st ed.

Place of Publication:

Boca Raton : CRC Press, [2014]

Language Note:

English

Summary:

A step-by-step guide, this book describes in detail how to achieve the internal discipline and control necessary to manage professional service engagements and long-terms success in the professional services industry. The authors draw on their many years of experience in the management field to layout procedures, tools, and techniques that address each step of the life cycle of an engagement - from definition of the services to be delivered, to evaluation of the results with the client. The book provides real life examples and case studies from a variety of professional services organizations-- Provided by publisher.

Contents:

Front Cover; Contents; Preface: 9 Rules for Success; About the Authors; Chapter 1: Creating Your Niche in the Market; Chapter 2: Developing a Culture of Internal Discipline and Control; Chapter 3: Selling the Engagement; Chapter 4: Setting Up the Engagement; Chapter 5: Adapting the Engagement Plan to the Real World; Chapter 6: Conducting the Engagement; Chapter 7: Closing the Engagement; Chapter 8: Applying the 9 Rules; Appendix A: Proposal Preparation; Appendix B: Deliverable Preparation Guide; Back Cover

Notes:

Description based upon print version of record.

Description based on print version record.

ISBN:

1-04-005931-7

0-429-10956-3

1-4398-5142-5

9780429109560

OCLC:

880902974