Essential management skills for pharmacy managers / Titus De Silva.

Format:

Book

Author/Creator:

De Silva, Titus.

Language:

English

Subjects (All):

Pharmacy management.

Health services administration.

Physical Description:

1 online resource (433 p.)

Edition:

1st ed.

Place of Publication:

Boca Raton : Taylor & Francis/CRC Press, 2013.

Language Note:

English

Summary:

As a manager you will be expected to resolve a range of legal, ethical, operational, human resource, and financial issues that affect your organization. Essential Management Skills for Pharmacy and Business Managers supplies the understanding you will need to manage the day-to-day challenges in this increasingly competitive environment. Presenting a wealth of information on how to resolve common issues across all sectors of the pharmacy environment, it uses case studies to illustrate the methods required to create a patient-focused business where teamwork flourishes and con

Contents:

Front Cover; Contents; Review of Essential Management Skills for Pharmacy and Business Managers; Foreword; Preface; Acknowledgments; About the Author; Chapter 1 - Managing Professionals; Chapter 2 - Management Theories; Chapter 3 - Managing a Pharmacy; Chapter 4 - Managing Change; Chapter 5 - Managing Risk; Chapter 6 - Problem Solving; Chapter 7 - Conflict Resolution; Chapter 8 - Managing Stress at Work; Chapter 9 - Team Building; Chapter 10 - Effective Communication; Chapter 11 - Leadership; Chapter 12 - Effective Delegation; Chapter 13 - Empowerment; Chapter 14 - Motivation

Chapter 15 - Managing Cultural Diversity at WorkChapter 16 - Performance Review; Chapter 17 - Quality Management Systems; Chapter 18 - Quality Management System for Pharmacy Practice; Chapter 19 - Audits and Reviews; Chapter 20 - Dispensing Errors and Near Misses; Chapter 21 - Patient Complaints; Appendix A: Policy Manual; Appendix B: Sample Products and Services Department; Appendix C: Sample Procedures Manual; Appendix D: Dispensing Procedure; Appendix E: Standard Operating Procedures; Back Cover

Notes:

Description based upon print version of record.

Includes bibliographical references and index.

ISBN:

9781482218817

148221881X

9781315300429

1315300427

9781466582590

1466582596

OCLC:

845253323