The performance mapping and measurement handbook / Jerry L. Harbour.

Format:

Book

Author/Creator:

Harbour, Jerry L.

Language:

English

Subjects (All):

Performance--Measurement.

Performance.

Performance standards.

Performance--Evaluation.

Physical Description:

1 online resource (179 p.)

Edition:

1st ed.

Place of Publication:

Boca Raton : Taylor & Francis, 2013.

Language Note:

English

Summary:

To better understand and improve your systems, you must measure and map their essential characteristics. Yet, because your systems and their associated processes occur over varying spatial and temporal scales, you will need various types of maps and metrics-depending on the level of detail and understanding required. During nearly four decades of experience helping clients across various industries understand, measure, and improve the performance of their processes, Jerry L. Harbour discovered a handful of performance maps that will work in most settings. As such, he's gathered these critical

Contents:

Introduction

Node-link maps

Process activity maps

Process step maps

Basic task element maps

Event pathway maps

Response timeline maps

Key performance driver maps

Summary.

Notes:

Description based upon print version of record.

OCLC-licensed vendor bibliographic record.

Includes bibliographical references.

ISBN:

9781482209549

1482209543

9780429254321

0429254326

9781138463851

113846385X

9781466571358

1466571357

OCLC:

830162588