Using Assessments to Hire Customer Service Reps/ with David Brownlee.

Format:

Video

Author/Creator:

Brownlee, David Bruce, speaker.

Contributor:

linkedin.com (Firm)

Language:

English

Genre:

Instructional films.

Educational films.

Video recordings.

Physical Description:

1 online resource

polychrome

Place of Publication:

Carpenteria, CA: linkedin.com, 2021.

System Details:

Latest version of the following browsers: Chrome, Safari, Firefox, or Internet Explorer. Adobe Flash Player Plugin. JavaScript and cookies must be enabled. A broadband Internet connection.

Summary:

Learn how to use personality assessments when hiring to find the best fits for your customer service positions.

If you're a hiring manager, there's probably no worse feeling than realizing you've hired the wrong person, especially in a customer service role. Not only have you spent valuable time and money, but you've also hired someone who may do a poor job representing your company to the people you want to impress the most, your customers. How do you make sure a candidate with a great resume and great interview is actually a good fit? In this course, customer service expert and certified assessment trainer David Brownlee shows how you can use personality assessments to bolster your confidence that you're hiring the right people for your customer service roles. David covers two types of personality assessments-DISC and motivation-and shows how they can give you insight into a person's true behavior and motivations, and how you can use these to find and retain the best customer service performers.

Participant:

Presenter: David Brownlee

Notes:

11/11/2021

Access Restriction:

Restricted for use by site license.