Customer Service: Creating Customer Value/ with Noah Fleming.

Format:

Video

Author/Creator:

Fleming, Noah, speaker.

Contributor:

linkedin.com (Firm)

Language:

English

Genre:

Instructional films.

Educational films.

Video recordings.

Physical Description:

1 online resource

polychrome

Place of Publication:

Carpenteria, CA: linkedin.com, 2021.

System Details:

Latest version of the following browsers: Chrome, Safari, Firefox, or Internet Explorer. Adobe Flash Player Plugin. JavaScript and cookies must be enabled. A broadband Internet connection.

Summary:

Learn how to define, create, and measure customer value.

If you are a customer service manager or a sales manager, you know how important it is to identify a customer's value to your company. But how do you assign the value? How do you determine what is most valuable to your company? In this course, instructor Noah Fleming walks you through ways to define, create, and evaluate customer value. Noah explains both the way the business defines customer value and the way the customer defines value. He goes over a number of simple ways to create customer value and ways to measure customer value. Then Noah dives into the value narrative, covering steps like understanding value over price, reviewing your company messaging, and reshaping your value narrative. He finishes up with some advanced tips, such as proactively extracting customer value, considering current value vs. future value, and sorting from low value to high value.

Participant:

Presenter: Noah Fleming

Notes:

10/18/2021

Access Restriction:

Restricted for use by site license.