Practical knowledge and information management / Katharine Schopflin, Matt Walsh.

Format:

Book

Author/Creator:

Schopflin, Katharine, author.

Walsh, Matt (Writer on information management), author.

Language:

English

Subjects (All):

Knowledge management.

Information retrieval.

Physical Description:

1 online resource (viii, 120 pages) : digital, PDF file(s).

Edition:

1st ed.

Place of Publication:

London : Facet, 2019.

Summary:

This book provides a practical guide to implementing knowledge and information initiatives in the workplace. Drawing on case studies from practitioners in a range of different work environments, it will outline best practice, pitfalls and advice on a range of topics, including making the business case, audits, establishing communities of practice, building knowledge bases and knowledge capture Many workplaces have moved from providing research support to knowledge services. Practical Knowledge and Information Management will help professionals provide those services, to improve existing techniques for knowledge sharing and capture and to help transition from the more traditional library model. Chapters will be themed and based on case studies drawn from across the knowledge management community in the UK, Ireland and North America. Although not an edited collection, the book draws on contributions from workplaces in both the public and private sectors, including law, finance, Government, non-profit, academic and business. It will be useful reading for information professionals with responsibility for knowledge and information management activity and will suit both experienced professionals, those new to the area, and students on relevant courses/new professionals looking to increase their knowledge.

Contents:

Intro

Title page

Contents

Chapter 1 Introduction to knowledge and information management

Definition

The history of knowledge management

The history of information management

How knowledge and information management works

Further reading

Chapter 2 Introducing knowledge and information management to organizations

Organizational culture and knowledge and information management

Who needs knowledge management?

Introducing knowledge and information management

Making the case for knowledge and information management

Chapter 3 Information management and governance

Information and data repositories

Types of repository

A word about controls

Key points of advice for good information management

Governance and policies

Recommended approaches

Chapter 4 Communities and knowledge-sharing

Communication in the workplace

Supporting successful communities

Chapter 5 Making knowledge explicit: knowledge bases, know-how and wikis

Knowledge organizing systems

Types of knowledge storage

Chapter 6 Capturing knowledge legacy: passing on staff knowledge

Storytelling and 'show and tell'

After-action reviews and lessons learned

Knowledge capture from departing staff

Afterword: the future of knowledge andinformation management

References

Index.

Notes:

Title from publisher's bibliographic system (viewed on 02 Jul 2019).

ISBN:

9781783303373

1783303379