Words Matter : Communicating Effectively in the New Global Office / Elizabeth Keating, Sirkka L. Jarvenpaa.

Format:

Book

Author/Creator:

Keating, Elizabeth, Author.

Jarvenpaa, Sirkka L., Author.

Language:

English

Subjects (All):

Business communication.

Physical Description:

1 online resource (191 p.)

Edition:

1st ed.

Place of Publication:

Berkeley, CA : University of California Press, [2016]

Language Note:

In English.

System Details:

Mode of access: World Wide Web.

Summary:

In a twenty-first-century global economy, in which multinational companies coordinate and collaborate with partners and clientele around the world, it is usually English that is the parlance of business, research, technology, and finance. Most assume that if parties on both ends of the conference call are fluent English speakers, information will be shared seamlessly and without any misunderstanding. But is that really true? Words Matter examines how communications between transnational partners routinely break down, even when all parties are fluent English speakers. The end result is lost time, lost money, and often discord among those involved. What's going wrong? Contrary to a common assumption, language is never neutral. Its is heavily influenced by one's culture and can often result in unintended meanings depending on word choice, a particular phrase, or even one's inflection. A recent study of corporate managers found that one out of five projects fail primarily because of ineffective transnational communication, resulting in the loss of millions of dollars. In Words Matter, you will venture into the halls of multinational tech companies around the world to study language and culture at work; learn practical steps for harnessing research in communication and anthropology to become more skilled in the digital workplace; and learn to use the "Communication Plus Model," which can be easily applied in multiple situations, leading to better communication and better business outcomes.

Contents:

Frontmatter

Contents

Acknowledgments

Introduction

1. Communication in the Wild

2. Language Is Action

3. The Hearer: The Hearer Is the Most Important Player

4. How to Make Their Jokes Funny (Hint: It's the Common Ground)

5. Language Is Social (and Cultural)

Conclusion

Notes

Index

Notes:

Description based upon print version of record.

Includes bibliographical references and index.

Description based on online resource; title from PDF title page (publisher's Web site, viewed 24. Apr 2020)

ISBN:

9780520965171

0520965175

OCLC:

950902172