Toxic nursing : managing bullying, bad attitudes, and total turmoil / Cheryl Dellasega, PhD, RN, CRNP.

Format:

Book

Author/Creator:

Dellasega, Cheryl, author.

Series:

20200801 Series

20200801 Series ; v.20200801

Language:

English

Subjects (All):

Nursing services--Administration.

Nursing services.

Personnel management.

Bullying in the workplace.

Interprofessional relations.

Nursing--Psychological aspects.

Nursing.

Physical Description:

1 online resource (xxiii, 359 pages)

Edition:

Second edition.

Place of Publication:

Indianapolis, IN : Sigma Theta Tau International, [2021]

Summary:

Today's nurse managers--tasked with a wide array of responsibilities from staffing and budgeting to promoting safe and effective patient care--face unprecedented demands in their role as leaders of the largest healthcare workforce in the industry. They must be clinically competent, relationally savvy, and administratively gifted--and find the time to create and sustain a healthy work environment. In addition to those demands, the lopsided aging of the population has had a double impact: More nurses are retiring from the profession at the same time as elderly baby boomers require increasingly complex and costly care. As nursing workforce retirements increase, a continued push for effective leadership will be critical to healthcare outcomes in the coming decades. As workforce shortages continue, it will be critical to educate managers who can advocate for, support, and empower staff. Healthcare organizations have a duty to provide nurse managers with the tools and support needed to manage effectively. Toxic Nursing is an integral part of that education. Each chapter begins with an overview of particular areas where nurse toxicity often arises. Following that is a section titled "Clearing Toxicity: Scenarios, Insights, and Reflections." Here there are scenarios based on real-life accounts, with insight and advice from nurse leaders--a group of 31 experts in nursing management who were asked to respond to the narratives from the perspective of preventing, ad­dressing, or minimizing the consequences of conflict. Experts were asked to avoid citing references and rely on their own experiences and intuitive skills to provide practical advice about the situation. Following the "Nurse Leader Insight" section are "Reflections" with prompts to help readers explore the issues presented. At the end of each chapter is a section called "Fostering Cultural Change" that can help guide you as you explore with your staff methods to decrease toxicity and promote a healthier and more satisfying work environment. Toxic Nursing, Second Edition helps nurses--from bedside nurses to charge nurses to nurse managers--navigate the nuances and gray areas of toxic behavior.

Contents:

Front Cover

Back Cover

Title Page

Copyright Page

Dedication

Acknowledgments

About the Author

Commentators

Table of Contents

Introduction

Part 1: The Relational Nurse Manager

Chapter 1: Incivility

Chapter 2: The Newbie: Mistreatment of New Nurses

Chapter 3: The Know-It-All/Criticism Queen

Chapter 4: Gossip and Trash Talk

Chapter 5: Cliques, Campaigns, and High-School Drama

Chapter 6: Competition and Credit

Chapter 7: Nurse Managers as the Problem

Part 2: Working Together

Chapter 8: Men in White

Chapter 9: Better Than You

Chapter 10: Generations at Work

Chapter 11: Competent and Caring Leaders

Chapter 12: Social Media, Electronic Communication, and Professionalism

Part 3: Navigating Toxic Systems

Chapter 13: Politics and CYA

Chapter 14: Patients as Victims

Chapter 15: On the Battlefield: Nurses Under Attack

Chapter 16: Toxic Culture/Environment

Chapter 17: Conclusion

Appendix A: Is Your Management Style Causing Conflict?

Appendix B: Conflict Case Scenario

Appendix C: Organizational Cynicism Self-Assessment

Appendix D: When It's Time to Seek Outside Counsel

Appendix E: Compassion Fatigue

References

Index.

Notes:

Includes bibliographical references and index.

Description based on publisher supplied metadata and other sources.

ISBN:

9781948057608

9781948057622

9781948057615

1948057611

OCLC:

1255226704