The spirit of hospitality : how to add the missing ingredients your business needs / Larry Stuart.

Format:

Book

Author/Creator:

Stuart, Larry (Hospitality industry professional), author.

Language:

English

Subjects (All):

Corporate culture.

Physical Description:

1 online resource (xvii, 206 pages)

Place of Publication:

Open Road Media 2018

Summary:

The Spirit of Hospitality takes readers on a journey of passion for purpose that empowers the missing ingredients of hospitality into a proven leadership style that works. Time has sped up to the point where technology has surpassed the last few thousand years by only a generation. What happened to kindness, humility and the human touch vs. having our face buried into a laptop or IPhone? A life dedicated to excellence does not come by chance, or with age, but by choice and commitment. Larry Stuart strives to give The Spirit of Hospitality to others who are called to a life of prosperity and significance. He provides the tools, attributes and real-life examples of what works when it comes to serving up a memorable guest service delivery and describes the necessary ingredients of hospitality. There is hope only if individuals bring back the missing ingredients of kindness, humility, integrity, encouragement, generosity, team and accountability. Only then is the spirit of hospitality empowered to provide the right leadership approach in building relationships to a new level of expectation, and allows those who embrace that spirit to accomplish whatever they strive to achieve.

Contents:

Title Hospitality Definition Introduction CHAPTER 1: Building the Spirit of Hospitality CHAPTER 2: Integrity and the Spirit of Hospitality CHAPTER 3: Hiring the Spirit of Hospitality CHAPTER 4: Training the Spirit of Hospitality CHAPTER 5: T.E.A.M. - Together Everyone Achieves More CHAPTER 6: Unity CHAPTER 7: Encouragement CHAPTER 8: Empowering the Spirit of Hospitality CHAPTER 9: Accountability CHAPTER 10: What the Spirit of Hospitality Looks Like to Guests CHAPTER 11: Generosity CHAPTER 12: Serving the Spirit of Hospitality CHAPTER 13: Conflict and the Spirit of Hospitality CHAPTER 14: Kindness CHAPTER 15: Humility CHAPTER 16: Return on Investing in the Spirit of Hospitality CHAPTER 17: Gratitude CHAPTER 18: Self-care and the Spirit of Hospitality CHAPTER 19: Leaving a Legacy of Hospitality CHAPTER 20: Lucio Arancibia, The Epitome of the Spirit of Hospitality The 7 Key Ingredients for the Spirit of Hospitality

Notes:

Description based on print version record.

ISBN:

9781683509905

1683509900