Beyond compliance design of a quality system : tools and templates for integrating auditing perspectives / Janet Bautista Smith, Robert Alvarez.

Format:

Book

Author/Creator:

Smith, Janet Bautista, 1954- author.

Alvarez, Robert, 1958- author.

Language:

English

Subjects (All):

Design.

Physical Description:

1 online resource (141 pages) : illustrations

Edition:

First.

Place of Publication:

Milwaukee, Wisconsin : Quality Press, 2020.

Summary:

Next Level Results for Your QMSYou don't just want a compliant quality management system, you want a robust one a QMS that's easy to implement and maintain. Beyond Compliance Design merges two sets of experiencess that of a quality system designer/auditee and that of an external auditor to help you make that possible. Move beyond a focus on checking all the right boxes to the opportunities for continuous improvement, waste reduction, employee engagement, and customer satisfaction and delight.Author Janet Bautista Smith, with the contributions of external auditor, Robert Alvarez, guides you in this process with her models, case studies, lessons learned, and an array of simple tools and templates you can customize for your organization and begin using immediately, including: Implementing layered metrics to align with the auditor's perspective Employing DMAIC analysis to process customer complaints Discovering hidden factories through a Process Grid Walk Addressing common pitfalls of documentation systems with lean solutions Achieving operational compliance and excellence within processes Determining QMS, customer, and auditor satisfaction Fostering synergy among the QMS, customer, and auditor perspectives Engaging management review for critical support

Notes:

Description based on print version record.

ISBN:

9781951058241

1951058240

9781951058258

1951058259