The magic of dialogue : transforming conflict into cooperation / Daniel Yankelovich.

Format:

Book

Author/Creator:

Yankelovich, Daniel.

Series:

Touchstone book

A Touchstone book

Language:

English

Subjects (All):

Communication in management.

Communication.

Physical Description:

236 pages ; 22 cm.

Edition:

First Touchstone edition.

Place of Publication:

New York, N.Y. : Simon & Schuster, [2001]

Summary:

In this groundbreaking work, famed social scientist and world-famous public opinion expert Daniel Yankelovich reinvents the ancient art of dialogue. Successful managers have always known how to make decisions and mobilize coworkers. But as our businesses continue to expand, conversations and discussions just aren't enough to bring people and their different agendas together anymore. Dialogue, when properly practiced, will align people with a shared vision, and help them realize their full potential as individuals and as a team. Drawing on decades of research and using real life examples, The Magic of Dialogueoutlines specific strategies for maneuvering in a wide range of situations and teaches managers, leaders, business people, and other professionals how to succeed in the new global economy, where more players participate in decision-making than ever before.

Contents:

Part I. The Will to Do It: Why Dialogue Is Necessary

1. Overcoming the Dialogue Deficit

Part II. The Skill to do It: Strategies for Dialogue

2. What Makes Dialogue Unique?

3. The Billion-Dollar Dialogue

4. Introducing Dialogue into Routine Meetings

5. Transforming Casual Encounters Through Dialogue

6. Planned Dialogue

7. The Long and the Short of It

8. Ten Potholes of the Mind

Part III. The Broader Uses of Dialogue

9. Cultural Fault Lines

10. Proxy Diaglogue

11. The Blind Sport and Other Resistances

12. Dialogue as a Path to Public Judgment

13. From Expert Knowledge to Wisdom

14. The Struggle for the Soul of America.

Notes:

Includes bibliographical references (pages 219-222) and index.

ISBN:

0684865661

9780684865669

0684854570

9780684854571

OCLC:

48211352