Service Integration and Management (SIAM) Professional Body of Knowledge (BoK) / Michelle Major-Goldsmith, Simon Dorst, Claire Agutter.

Format:

Book

Author/Creator:

Major-Goldsmith, Michelle, author.

Dorst, Simon, author.

Agutter, Claire, author.

Language:

English

Subjects (All):

Electronic data processing personnel--Certification.

Electronic data processing personnel.

Information technology projects--Evaluation.

Information technology projects.

Physical Description:

1 online resource (344 pages)

Edition:

Second edition.

Other Title:

Service Integration and Management

Place of Publication:

Ely : IT Governance Publishing, 2021.

Summary:

"The official guide for the EXIN SIAM™ Professional certification SIAM (service integration and management) is an evolution of how to apply a framework for integrated service management across multiple service providers. It has developed as organizations have moved away from outsourced contracts with a single supplier to an environment with multiple service providers. SIAM supports cross-functional, cross-process and cross-provider integration. It creates an environment where all parties: Know their role, responsibilities and context in the ecosystem Are empowered to deliver Are held accountable for the outcomes they are required to deliver Service Integration and Management (SIAM™) Professional Body of Knowledge (BoK), Second edition has been updated to reflect changes to the market and is the official guide for the EXIN SIAM™ Professional certification. This book will help candidates pass their Professional certification and expands upon the topics introduced in Service Integration and Management (SIAM™) Foundation Body of Knowledge (BoK), Second edition. The book will appeal to: Anyone wishing to build on their foundation-level knowledge of SIAM and achieve the SIAM™ Professional certification Customer organizations and their staff looking for guidance when managing a multi-service provider environment Service integrators and their staff wishing to work in a SIAM ecosystem effectively Internal and external service providers and their staff wishing to understand their role in a SIAM ecosystem Consultants in service management and other frameworks who wish to expand their knowledge Prepare for your SIAM™ Professional exam and understand how SIAM can benefit your organization!"-- Provided by publisher.

Contents:

Front Matter(pp. 1-4)

ACKNOWLEDGEMENTS(pp. 5-7)

FOREWORD(pp. 8-9)

Robert E Stroud

Table of Contents(pp. 10-12)

CHAPTER 1: INTRODUCTION(pp. 13-23)

CHAPTER 2: SIAM ROADMAP STAGE 1: DISCOVERY & STRATEGY(pp. 24-110)

CHAPTER 3: SIAM ROADMAP STAGE 2: PLAN & BUILD(pp. 111-224)

CHAPTER 4: SIAM ROADMAP STAGE 3: IMPLEMENT(pp. 225-249)

CHAPTER 5: SIAM ROADMAP STAGE 4: RUN & IMPROVE(pp. 250-299)

APPENDIX A: GLOSSARY OF TERMS(pp. 300-320)

APPENDIX B: CASE STUDIES(pp. 321-331)

APPENDIX C: LEAN, DEVOPS AND AGILE SIAM(pp. 332-338)

APPENDIX D: STAFF DISPLACEMENT LEGISLATION(pp. 339-342)

FURTHER READING(pp. 343-344).

Notes:

Description based on publisher supplied metadata and other sources.

ISBN:

9781787783157

1787783154