Building quality management systems : selecting the right methods and tools / Luis Rocha-Lona, Jose Arturo Garza-Reyes, Vikas Kumar.

Format:

Book

Author/Creator:

Rocha-Lona, Luis, author.

Garza-Reyes, Jose Arturo, author.

Kumar, Vikas, author.

Language:

English

Subjects (All):

Total quality management.

Strategic planning.

Industrial management.

Physical Description:

1 online resource (201 pages)

Edition:

1st ed.

Place of Publication:

Boca Raton, Florida ; London, England ; New York, New York : CRC Press, 2013.

Language Note:

English

Summary:

IntroductionKnowledge-Based Economies, Competitiveness, and Innovation Quality Management Systems QMSs and Competitive Advantage Innovation and DesignFrom Quality Inspection to Business ExcellenceA Systems Approach to Quality Management Systems Quality Management Systems and Business Strategy AlignmentMeasuring QMS PerformanceUnderstanding the Way to Business Excellence Understanding the Vision and the FutureSummary Key Points to RememberReferencesFurther Suggested ReadingBusiness Excellence ModelsIntroduction-QMSs and Business ModelsBusiness Excellence ModelsEvolution of BEMsComparison of QMSsQuality Management StandardsLeading to an Integration of Management StandardsSummary Key Points to RememberReferencesFurther Suggested ReadingsProcess ManagementIntroductionManaging by Processes Defining Processes Importance of Process ManagementRole of Information Technology (IT) Developing IT Competence IT in Process ManagementIdentifying Key ProcessesValue Stream Mapping and ModelingProcess Improvement AgendaSummary Key Points to RememberReferencesFurther Suggested ReadingsQuality Management Systems and Business Processes DiagnosticIntroductionDefining the QMS Maturity Level Interpretation and Diagnosis Performing the Assessment Using the MDIIdentifying Strengths and Opportunities for Improvement in the Organization's Business Processes: A Self-Assessment Approach A Best-Practice Approach for Conducting a Self-Assessment Process Stage 1: Setting the Organizational Environment for the Self-Assessment Process Stage 3: Forming and Training the Assessment Team Stage 4: Collecting the Data and Information Needed for the Self-Assessment Process Stage 5: Assessing and Scoring Stage 6: Achieving Consensus Stage 7: Producing the Feedback ReportQuality

Management AuditsRole and Importance of the QMS and Business Processes Diagnostic on Operational Improvement and Business StrategySummary Key Points to RememberReferencesFurther Suggested ReadingStrategic Quality PlanningIntroductionStrategic Decision Making-Why Does It Matter?Strategic Quality Planning Model for the QMS First Stage: Business Analysis Second Stage: Strategy Formulation-Objectives, Mission, Vision, and Values Third Stage: Deployment-Putting Plans into Action Fourth Stage: Evaluation and Control-Setting the Metrics to Measure PerformanceUsing SQP in a Pharmaceutical Company Cost-Benefit and Non-Cost-Benefit AnalysisSummary Key Points to RememberReferencesFurther Suggested ReadingBuilding the QMS and Business Improvement Plan by Selecting the Right Models, Methods, and ToolsIntroductionBusiness and Quality Improvement Models, Methods, and Tools: A ClassificationSelection Criteria Criterion 1-Needs Criterion 2-Cost-Benefit Difficulties with Cost-Benefit Analyses Criterion 3-Resources Identification of Resource Needs Allocation of Resources Criterion 4-Capabilities Identification of Capability NeedsSelecting the Right Models, Methods, and Tools Previous Stages to the Selection of Business and Quality Improvement Models, Methods, and Tools Selecting the Right Models, Methods, and Tools Diagnostic and Selection of the Right Models, Methods, and ToolsSummary Key Points to RememberReferencesFurther Suggested ReadingQMS ImplementationIntroductionQMS Implementation ChallengesCritical Success Factors for the Implementation of the Selection Methodology CSF 1: Strong Committed Leadership and Good Decision Making CSF 2: Motivated, Committed, and Participative Labor Force CSF 3: Process-Oriented Focus CSF 4: Organizational Culture That Supports

Continuous Improvement (CI) CSF 5: Effective CommunicationAwareness of Some Barriers to QMS ImplementationManaging ChangeLinking to Selection MethodologySummary Key Points to RememberReferencesFurther Suggested ReadingQMS and Business Processes EvaluationIntroductionFollow-Up ActivitiesFollow-Up Evaluation Method Defining the QMS Maturity for Follow-Up Eva Follow-Up Evaluations for Business Processes Follow-Up Evaluations of Quality Management AuditsLessons Learned and the Management of Knowledge for Business ExcellenceSummary Key Points to RememberFurther Suggested ReadingBeyond Quality Management SystemsBrief SummaryQuality Management Culture: A Way of LifeThe Never-Ending Improvement Process Customers' Needs, Requirements, and Expectations Set Specific Objectives Value-Added and Business Value-Added Processes Review and Evaluate Progress toward Objectives Quality Methods and ToolsBecoming a World-Class OrganizationSummary Key Points to RememberReferencesFurther Suggested ReadingIndex.

Contents:

Front Cover

Contents

Preface

Acknowledgments

About the Authors

Abbreviations

Chapter 1 - Introduction

Chapter 2 - Business Excellence Models

Chapter 3 - Process Management

Chapter 4 - Quality Management Systems and Business Processes Diagnostic

Chapter 5 - Strategic Quality Planning

Chapter 6 - Building the QMS and Business Improvement Plan by Selecting the Right Models, Methods, and Tools

Chapter 7 - QMS Implementation

Chapter 8 - QMS and Business Processes Evaluation

Chapter 9 - Beyond Quality Management Systems

Back Cover.

Notes:

Bibliographic Level Mode of Issuance: Monograph

Includes bibliographical references at the end of each chapters.

Description based on print version record.

Description based on publisher supplied metadata and other sources.

ISBN:

9781040084373

1040084370

9780429254154

0429254156

9781138464056

1138464058

9781466565005

1466565004

OCLC:

1080586261