Solve employee problems before they start : resolving conflict in the real world / by Scott Warrick, JD, MLHR, CEQC, SHRM-SCP.

Format:

Book

Author/Creator:

Warrick, Scott, author.

Language:

English

Subjects (All):

Conflict management.

Personnel management.

Physical Description:

1 online resource (172 pages)

Place of Publication:

Alexandria, Virginia ; Mumbai, India : Dubai, United Arab Emirates : Society for Human Resource Management, [2019]

Summary:

With compassion, clarity, and conviction (and a dash of comedy for good measure) popular speaker and employment law attorney Scott Warrick distills conflict resolution to just three simple moves: Empathic Listening, Parroting, and Rewards (EPR). Because no one can use their EPR skills unless they can control themselves, he also shows you how to become an Emotionally Intelligent communicator, as mental toughness is a critical component in resolving conflict. The formula is simple: if you can control yourself, you can learn and master EPR skills to resolve any conflict in any situation -- and build durable trust with others, in your personal life and throughout your organizations, along the way.

Contents:

Intro

Title Page

Copyright

Contents

Foreword

Introduction

Chapter 1: Why Emotional Intelligence?

Chapter 2: Neurology of Emotional Intelligence

Chapter 3: The Godfather Effect

Chapter 4: What Are Verbal Jeet "Kill Strikes"?

Chapter 5: The Three Styles of Communication

Chapter 6: Kill Strike #1 = EPR: Empathic Listening

Chapter 7: Kill Strike #2 = EPR: Parroting

Chapter 8: Kill Strike #3 = EPR: "Rewards"

Chapter 9: The Verbal Jeet Coaching Process

Endnotes

Bibliography

About the Author

Other SHRM Titles

Books Approved for SHRM Recertification Credits.

Notes:

Includes bibliographical references and index.

Description based on print version record.

ISBN:

1-58644-632-0