Conflict resolution for the helping professions : negotiation, mediation, advocacy, facilitation, and restorative justice / Allan Edward Barsky.

Format:

Book

Author/Creator:

Barsky, Allan Edward, author.

Language:

English

Subjects (All):

Social justice.

Group facilitation.

Negotiation.

Physical Description:

1 online resource

Edition:

Third edition.

Place of Publication:

New York : Oxford University Press, 2017.

Summary:

"When people think of conflict, they often think of fights, wars, arguments, hot tempers, and hurtful consequences. Conflict Resolution for the Helping Professions provides helping professionals with the theory, strategies, and skills they need to deal with conflict in a manner that is respectful, collaborative, and constructive. This text illustrates how helping professionals can incorporate evidence-based models of conflict resolution to work more effectively and enjoyably with clients, coworkers, supervisors, and others. Practitioners will learn how to respond effectively when others use power, positions, and competition. Whereas many conflict resolution texts focus on one method or approach to practice, this textbook provides practitioners with various models that they can incorporate in their roles as negotiators, counselors, mediators, facilitators, advocates, and peacebuilders. Special features of this book include: · Case illustrations that connect theory to practice in fields such as criminal justice, family disputes, health, mental health, education, and public policy. · Role-play exercises that provide opportunities to link self-awareness. · Step-by-step guides to implementing various approaches to negotiation, mediation, and advocacy. · New and emerging forms of conflict resolution, including online dispute resolution, conflict coaching, and parenting coordination. · Preparation tools that allow practitioners to assess conflict situations and determine the best strategies and approaches for managing conflict. · Strategies for enhancing mindfulness, enabling practitioners to respond to conflict in a deliberate, kind, nonjudgmental, peaceful, assertive, and effective manner."--EBSCOhost ebook record.

Contents:

Cover

Copyright

Dedication

Contents

Preface

Acknowledgments

About the Author

About the Cover

Module I: Foundations of Conflict Resolution, Peace, and Restorative Justice

Conceptual Framework

Approaches to Conflict Resolution

Roles and Methods

Using This Text to Maximize Learning

Key Points

Discussion Questions and Exercises

Conflictia: The Context of the Role-​Plays

Role-​Play MI.1: "Suffer the Buffer"

1. The Mindful Practitioner

Being Mindful

Meditation

Reflection

1. Reflecting on Emotions

2. Reflecting on Cultural Influences

Spirituality: Inspiration and Artistry

Values and Ethics

1. In Search of Common Values

2. Satisfaction, Social Justice, and Transformation

3. Attitude toward Power

4. Professional Ethics

5. Values and Ethical Conflicts

Conflict Styles

1. Avoiding

2. Accommodating

3. Competing

4. Compromising

5. Collaborating

6. Selective Use of Styles

Basic Skills

1. Listening

2. Questioning

3. Making Statements

4. Written and Online Communication

Safe Classroom and Constructive Feedback

Role-​Play 1.1: "Listening to Anger"

Role-​Play 1.2: "Policies for Conflictia Hope"

2. The Theoretical Bases of Conflict Resolution

Biological Theories

Basic Human Needs Theory

Neuroscience

Psychological Theories

Personality Theories

Psychoanalytic Theories and Defense Mechanisms

Developmental Theories

Relative Deprivation Theory

Loss Theory

Behavioral Theories

Cognitive Theories

Resilience Theory

Humanism

Social Theories

Systems Theory

Communication Theory

Social Constructionism

Social Exchange Theory

Decision-​Making Theories

Game Theory

Sociocultural Theories

The Collectivism-​Individualism Continuum.

Rigid-​Flexible Concepts of Time

High-​Low Power Distance Continuum

Language and Communication Styles

Value Differences

Social Identity Theory

Social Interdependence Theory

Conflict Theory

To What Ends?

Major Assignment

Assignment 2A: Observe and Analyze

3. Restorative Justice

Principles of Restorative Justice

1. Respect

2. Responsibility

3. Restoration (Making the Situation Right)

4. Healing

5. Relationships

6. Consensus

7. Truth

8. Safety

Roles of Helping Professionals

Contexts of Restorative Justice Practice

Restorative Justice in the Criminal Justice System

Restorative Justice in Schools

Restorative Justice in Child Protection

Large-​Scale Violence and Oppression

Role-​Play 3.1: "Coming Out-​Coming Home"

Major Assignments

Assignment 3A: Planning a Restorative Justice Program

Assignment 3B: Evaluating a Restorative Justice Program

Module II: Negotiation

Contracting with Clients

Approaches to Negotiation

Cultural Diversity

Framework for Negotiation Processes

A. Preparation

B. Engagement and Planning

C. Discussion and Exploration

D. Bargaining

E. Obtaining Commitments

F. Implementation, Evaluation, and Follow-​Up

Role-​Play MII.1: "Contracting with Clem"

Role-​Play MII.2: "Triage Tribulations"

4. Power-​Based Negotiation

Rationale: Advantages and Disadvantages

Positional Bargaining

Opening Offers and Anchoring

Making Counteroffers and Concessions

Power-​Based Strategies and Tactics

Tilting the Process in Your Favor

Knowing and Strengthening Your Alternatives

Gathering and Managing Information

Persuasion Strategies and Skills.

Ethically Questionable Strategies and Skills

Stonewalling

Attacking

Deception

Acting in Bad Faith

Responding to Power-​Based Strategies and Tactics

Raising Awareness

Focusing on Future Relations

Identifying Common Ground

Tit-​for-​Tat (Playing the Same Game)

Changing the Game

Protecting Self

Appeasing the Other Party

The Ethics of Power-​Based Strategies

Honesty and Integrity

Informed Consent

Social Justice

Proportionality

Role-​Play 4.1: "Malpractice Melee"

Role-​Play 4.2: "Negotiating for Grades"

Role-​Play 4.3: "Interprofessional Imbroglio"

5. Rights-​Based Negotiation

What Is Rights-​Based Negotiation?

Pros and Cons of Rights-​Based Negotiation

Bargaining in the Shadow of other Rights-​Based Processes

Negotiating Fact-​Based Conflicts

Types of Evidence

Rights-​Based Negotiation: Beyond the Facts

Negotiating Conflicts about Appropriateness or Fairness

Asserting the Law

Implicit Rights and Establishing Objective Criteria

Beyond Rights-​Based Negotiation

Role-​Play 5.1: "Sedation Squabble"

Role-​Play 5.2: "Immigration Imbroglio"

Role-​Play 5.3: "Joint Counseling Debate"

Role-​Play 5.4: "What Do I Get for Role-​Playing?"

6. Interest-​Based Negotiation

Focus on Interests, Not Positions

Invent Options for Mutual Gain

Apply Objective Criteria

Improve Communication

Build a Positive Negotiating Relationship

Consider Alternatives

Obtain Commitments

Limitations of Interest-​Based Negotiation

Role-​Play 6.1: "Probation Problem"

Role-​play 6.2: "External Evaluation Conflict"

Role-​Play 6.3: "Malpractice Melee"

Assignment 6A: Phyllis's Case.

Assignment 6B: Methadone Maintenance Case

Module III: Mediation

Approaches to Mediation

Basic Premises of Mediation

1. Voluntary

2. Confidential

3. Nonadversarial

4. Neutral Third Party

5. Equal Bargaining Power

6. Mutually Satisfying Agreement

Contexts for Mediation

1. Emergent Mediation

2. Contractual Mediation

Mediation between Individuals: A Case Illustration

1. Preparation

2. Orientation to Mediation

3. Storytelling and Issue Definition

4. Exploring Needs and Interests

5. Negotiation and Problem Solving

6. Finalizing an Agreement

7. Follow-​up

Comparing Mediation with Interventions of Other Helping Professions

Cultural Issues

1. Clients from Differing Cultures

2. Mediator's Culture

3. Values

4. Knowledge and Process

5. Skills

Role-​Plays: General Instructions

Role-​Play MIII.1: "Boundary Conflict"-​Preparation Phase

Role-​Play MIII.2: "Parking Perils"-​Orientation to Mediation

Role-​Play MIII.3: "Mutually Noisy Neighbors"-​Storytelling and Issue Definition

Role-​Play MIII.4: "Fractious Team"-​Exploring Interests and Needs

Role-​Play MIII.5: "Sequels"-​Negotiation and Problem Solving

Role-​Play MIII.6: Finalizing an Agreement

Role-​Play MIII.7: Follow-​Up

Role-​Play MIII.8: Four Cases of Emergent Mediation

Assignment III-​A: Gun Prohibition Case

Assignment III-​B: Stalking Situation

7. Transformative Mediation

Transformative Mediation Defined

Rationale for Transformative Mediation

Empowerment

Control over Process

Caucusing

Insight

Creativity

Accessing Information

Growing with Conflict

Empowerment versus Power Balancing

Recognition

Modeling Recognition

Facilitating Recognition of Emotions.

Facilitating Recognition of Thoughts and Perspectives

Identifying Areas of Agreement and Disagreement

Supporting Apology and Forgiveness

Preparing Clients between Sessions

Limitations of Transformative Mediation

Role-​Play 7.1: "Glass Ceiling"-​Empowerment versus Power Balancing

Role-​Play 7.2: "Probation Problems"-​Self-​Absorption

Role-​Play 7.3: "Funding Fiasco"-​Process Issues

Assignment 7A: End-​of-​Life

8. Family Mediation and a Therapeutic Approach

Contexts for Family Mediation

Separation and Divorce

Marital Conflict

Prenuptial and Cohabitation Arrangements

Parent-​Youth Conflict

Child Protection Issues

Elder Care and Guardianship

End-​of-​Life

Family Business Disputes and Estate Planning

Substantive Knowledge Base for Family Mediators

Legal Frameworks: Laws and Processes/​Systems

Psychosocial Issues

Best Interests of the Child

High-​Conflict Divorces and Alienated Children

Community Supports, Resources, and Supplemental Services

Cultural Diversity Issues

Individual Sessions: Premediation and Caucusing

Assessment

Preparing Clients for Mediation

Power and Safety Issues

Working with Attorneys

Therapeutic Strategies and Skills

Family Systems Strategies and Skills

Rational Emotive Behavior Strategies and Skills

Narrative Strategies and Skills

Solution-​Focused Strategies and Skills

Involving Children in Mediation Processes

Role-​Play 8.1: "Dias Divorce"-​Preparation

Role-​Play 8.2: "Family Planning"-​Cultural Interpreter

Role-​Play 8.3: "Grandparent Rights" -​Narrative Strategies

Role-​Play 8.4: "Parent-​Youth Conflict" -Therapeutic Strategies

Major Assignments.

Assignment 8A: Messy Estate Dispute (The MED Case).

ISBN:

0-19-936120-7

0-19-936119-3